System Management Executive

May 15, 2024 | Channel Sales | 1 positions in Phnom Penh

Job responsibilities

The incumbent is responsible to execute plans, manages, and leads the development of Smart Dealer App and e-POS platforms in accordance to strategic objectives, agreed business processes and effective sales journey to ensure competitive advantage and achievement of company KPIs. 

• Manage development roadmap for sales systems as Dealer app and e-POS ensure effective and efficient development work;
• Analyze sales and business needs to create right process for the sales agent and business;
• Prepare business requirements, drive detailed analysis and understanding from development teams, collect and reflect sales user’s requirements and lead to successful re-leases of new features in the responsible systems;
• Proactively identify, propose and drive improvements that result in sales efficiency and quality sales;
• Initiate and support information and education activities towards users for awareness and use of the sales systems;
• Communicate with key stakeholders to align on expectation, business direction and feedback;
• Oversee, advise, and design business requests from Various users of assigned systems as Modern trade, Retail Sales and Channel Sales;
• Collaborate with CIO department to ensure effective and efficient development and quality delivery;
• Establish and monitor system performance and utilization KPI to ensure efficiency growth;
• Collaborate with Axiata Group and other OpCos to work toward improving Smart Axiata Digital Maturity Index;
• Support performance of Channel Sales operation team with all relevant activities;
• Maintain all sales system requirement documents and user manual documents;
• Assist direct manager to prepare reports and presentations.

Job requirements

• Bachelor’s degree in business administration or information system, information technology is preferred;
• Minimum 2 Years work experience in a process/ sales operations/ digital channel in telecommunications or a similar environment
• Experience of working collaboratively with diverse range of stakeholders at all levels including senior management and key professional staff cross-departmentally, to achieve successful outcomes.
• Good in project management skills
• Excellent interpersonal skills, able to establish work relationships and communicate effectively with staffs at all levels including senior management.
• Solid experience in Ms Office (Word, PowerPoint, Visio, Excel) is required.
• Ability to demonstrate a good level of verbal and written English.
• Ability to work with data and drive conclusions.
• Proactive, passionate, self-confident, able to work effectively under pressure, quality oriented.

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