What is Smart Wi-Fi Calling?

Smart Wi-Fi Calling is a service that enables Smart prepaid and postpaid customers to call and text via a Wi-Fi connection.

Is it available to postpaid customers?

Yes, it’s available to both postpaid and prepaid customers.

Will a service subscription fee be charged?

Smart Wi-Fi calling is a free service. Customers do not pay a subscription fee, but standard domestic calling and SMS rates apply on pay-per-use basis.

What are the charging rates for calls and SMS with Smart Wi-Fi Calling?

The charging rates for calls and SMS are as follows:

  1. Incoming calls and SMS are always free of charge.
  2. Outgoing calls and SMS to Smart phone numbers are charged at the standard rate of your tariff. Charges will be made to your available balance, whether you have a bonus, promotional or main balance.
  3. Outgoing calls and SMS to phone numbers from other network providers in Cambodia are charged at the standard rate to your Smart main balance.
  4. International outgoing calls and SMS are charged at the standard international rate to your Smart main balance.

Can I use Smart Wi-Fi Calling while roaming abroad?

Yes, you can use Smart Wi-Fi Calling while abroad and roaming on another network. Rates for Smart Wi-Fi Calling when roaming abroad are the same as your domestic tariff. Basically, while you’re roaming and using Smart Wi-Fi Calling, you’ll be charged at the same rates as you would in Cambodia.

If I’m in Malaysia using Smart Wi-Fi Calling and want to call a friend in Malaysia who is using a Malaysian mobile operator, what is the charging rate?

It will be charged based on international calling rates from Cambodia to Malaysia. In this case, Smart will consider you as placing a call from Cambodia to Malaysia.

If I’m in Malaysia using Smart Wi-Fi Calling and want to call a friend in Singapore who is using a Singaporean mobile operator, what is the charging rate?

It will be charged based on international calling rates from Cambodia to Singapore. In this case, Smart will consider you as placing a call from Cambodia to Singapore.

If I’m in Malaysia using Smart Wi-Fi Calling and want to call to a friend in Vietnam who is also using Smart Wi-Fi Calling, what is the charging rate?

It will be charged based on domestic Cambodian rates. In this case, Smart will consider you as placing a call from within Cambodia to within Cambodia on the Smart network.

Which devices support Smart Wi-Fi Calling?

The devices that currently support Smart Wi-Fi Calling are:

  • Samsung: Galaxy A6, Galaxy A6 Plus, Galaxy A7, Galaxy A9, Galaxy J2 Pro, Galaxy J4 Core, Galaxy J4+, Galaxy J6+, Galaxy J7, Galaxy J8, Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+ and Galaxy Note9.
  • Huawei: Mate 20, Mate 20 Pro, P20, P20 Pro, Nova 3, Nova 3i and Nova 3lite.
  • Apple: iPhone 6 and above with iOS 12.1.1.

What do I need to use this service?

You must have a 4G SIM and a device that supports Smart Wi-Fi Calling.

If I don’t have mobile coverage, can I still call with Smart Wi-Fi Calling?

Yes, you can. Simply connect to a stable Wi-Fi nearby.

Can I still Smart Wi-Fi Calling if I remove the SIM card from my phone?

No, you can’t. Smart Wi-Fi Calling requires a Smart 4G SIM card.

If I’m using Smart Wi-Fi Calling, but my friend is connected to a another mobile network, can we still call using this service?

Yes, you can.

How do I know if Smart Wi-Fi Calling is active?

There will be an icon or sign that indicates it is active.

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