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Front Office Agent Intern

October 31, 2022 | Customer Service & Support | 8 positions in Phnom Penh, Takeo

Job responsibilities

Overview:

We are now looking for Front Office Agent Interns for the following locations:

  1. Phnom Penh (07 roles)
  2. Takeo (01 role)

Main Responsibilities:

Reporting to Smart Shop Supervisor, the successful candidate will be responsible for:

  • Welcoming customers
  • Selling and changing SIM card
  • Providing value-added service to subscribers
  • Handling customers’ complaints and requests
  • Answering and recording customer inquiry
  • Interfacing with other departments
  • Following up with related departments on pending complaints.

Job requirements

  • Good communication skills and ability to handle with strong complaints' customer
  • Bachelor degree or Fourth year student in Management, Marketing or related field
  • High level of experience in problem solving and willing to work under pressure
  • High level in computer skills (Microsoft Office)
  • Fluent Khmer and decent English both spoken and written
  • Working shift:
    . Shift A from 7:30am - 3:30pm
    . Shift B From 12:00pm - 20:00pm, 13:00pm - 21:00pm, 14:00pm - 22:00pm
    - Working 6 days per week,
    - 1 day off per week is rotated

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