Front Office Agent Intern

July 12, 2019 | Customer Service & Support | 10 positions in Koh Kong, Phnom Penh, Sihanoukville

Job responsibilities

Reporting to Smart Shop Supervisor, the successful candidate will be responsible for:

  • Welcoming customers
  • Selling and changing SIM card
  • Providing value added service to subscribers
  • Handling customers’ complaints and requests
  • Answering and recording customer inquiry
  • Interfacing with other departments
  • Following up with related department on pending complaints.

Job requirements

  • Good communication skills and ability to handle with strong complaints' customer
  • Bachelor degree or Fourth year student in Management, Marketing or related field
  • High level of experience in problem solving and willing to work under pressure
  • High level in computer skills (Microsoft Office)
  • Fluent Khmer and decent English both spoken and written
  • Working shift:
    . Shift A from 7:30am-3:30pm
    . Shift B From 12:00pm-20:00pm, 13:00pm-21:00pm, 14:00pm-22:00pm
    - Working 6 days per week,
    - 1 day off per week is rotated

Be the next Smart Hero

Job Application

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