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The Smart Internet Fair Use Policy – (“Fair Use Policy”) – sets forth rules for Smart subscribers in regard to the usage of the internet service provided by Smart (“Smart Internet Service”).

The Smart Internet Service is provided on a shared basis among all subscribers. The average online speed a Smart Internet Service user experiences is dependent on a number of factors. This includes, but is not limited to, the following; user location, distance from the telecommunication base stations, proximity to buildings, hills, trees or other large structures, weather conditions, indoor or outdoor position (the building type – building materials, construction methods, surrounding infrastructure – and the users’ location within the building will affect signal strength and online speed. For example, thick stone walls, reflective windows or situating in a basement will significantly reduce your device’s online speed and signal), the number of concurrent subscribers, the user’s mobile device capabilities; dependent on hardware, software and the source of data traffic (e.g. visited websites).
The Smart Internet Service is provided on an “as is” basis. Smart shall not be liable for any loss, damage, or claim arising out or in connection to the Smart Internet Service’s provision.

Smart shall endeavor to provide the best possible services to subscribers – Smart’s ‘best effort’ – but is not guaranteeing particular download or upload speeds. In addition, Smart is committed to their Fair Use Policy, that will ensure all users experience a high performance mobile network service.
This Fair Use Policy forms an integral part of Smart General Terms and Conditions for the Provisioning of Telecommunication Services between Smart and its subscribers.

Smart reserves its right to revise this Fair Use Policy any time without prior notice to the subscribers.

Usage of Smart Internet Service

Subscribers shall use the Smart Internet Service in reasonable and lawful manners. Subscribers shall use the Smart Internet Service in compliance with good custom, public order and the laws and regulations of the Kingdom of Cambodia.

It shall be deemed to be an unreasonable and unlawful practice, where subscribers’ usage is reasonably considered by Smart to be fraudulent or to adversely affect Smart network and/or other subscribers’ usage of/or access to the Smart Internet Service and/or Smart network.

It shall be explicitly deemed to be a fraudulent usage, if a subscriber resells the Smart Internet Service to other user(s), without prior approval from Smart, so that the third party/parties may access the Smart Internet Service or take advantage over this Fair Use Policy.

Termination and Suspension of Smart Internet Service

In the event that the usage by a subscriber is deemed to be unlawful and/or unreasonable, Smart may request the subscribers to change its usage so as to be in line with this Fair Use Policy.

Should a subscriber fail to comply in its usage so as to be in line with the Fair Use Policy, Smart is entitled, without prior notice, to:
(a) suspend, in part or full, the provisioning of the Smart Internet Service to the subscriber for a reasonable period, as deemed necessary, and/or
(b) terminate the agreement between Smart and the subscriber unilaterally.

For any inquiries in regards to Smart services, tariffs, promotions or the present Fair Use Policy, please call 1204 or 010 200 888. Alternatively, please send an email to [email protected]

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