Pre-order FAQs
How much is the deposit?
The deposit is 30 USD, and it must be deposited from your main balance or ABA Payway. Customers have the right to refund if customer is not satisfied with retail price or delivery date
Can I order at Smart Shops?
Yes, you can. One of our agents will assist you in making your pre-order using this link. You can also pre-order by yourself via the pre-order link
Can I cancel the pre-order?
- Yes, you can. Once you are not satisfied with retail price or delivery date
- Refund will process via original payment
- Example: Pre order via Smart main balance so refund will process via main balance
How many units can I pre-order?
All Smart subscribers are eligible to pre order. However, one Smart number and one ID card can only pre order 2 units. If we find that you have made more than 2 successful pre-orders, all outstanding pre-orders will be canceled, and we will refund you for the cancellations
Can I change the pick-up location of my pre-order?
Yes, please contact the smart shop agent or our hotline number to change the pick-up location.
Can I choose not to receive free gifts but convert them into discounts?
No, you will not be able to convert them into cash discounts.
Can I pay to upgrade my SIM card category?
Yes, you can pay to upgrade your SIM card category. For more information, please visit our Smart Shop Nationwide
Can my relative/friend pick up my device for me?
Yes, but they must bring your original ID card and your phone (to verify your pre-order).
Can I exchange my device if it is defective when I pick it up?
No, all devices will provide warranty by official distributor and follow their warranty policies.
Are pre-ordered phones inclusive of VAT?
Yes, all prices of items sold in our Smart Shops are inclusive of VAT.
What is the country model code for your iPhone 15 series?
Country model code is ZP/A (Singapore)
Can you provide price?
Please check the estimate price from Retail manager and communicate to customer verbally during “Blind Order”