What is eSIM?

eSIM is a new SIM standard which is embedded within the device. The current Smart eSIM will allow users to load their SIM profiles without having to insert a physical SIM card into their eSIM supporting devices.

What are the devices currently supporting Smart eSIM?

Smart eSIM currently supports iPhone XS, XS Max, and XR running iOS 12.1 up, except the China version with code ZA/A as those devices only support Dual Physical SIMs, not eSIM. Stay tuned for more supporting device for Smart eSIM.

What happens if we want to switch between devices with same eSIM number?

You are required to activate another eSIM profile and the first eSIM profile will be automatically deactivated. In this case, current SIM Card replacement fee applied.

Who are eligible to apply for Smart eSIM?

Both new and existing Smart subscriber can request for a Smart eSIM if they already have eSIM supporting device with them. Standard SIM card price and process applied.

Where could I sign up for Smart eSIM?

You can sign up for Smart eSIM with any of the above supporting devices at all of our Smart Shops. We will let you know once eSIM is available at any other Smart dealers nationwide later.

How much is the cost of an eSIM for prepaid subscriber?

Activating Smart eSIM is FREE for all new and existing Smart subscribers. Existing Smart subscribers will need to top up 2 USD and new Smart subscribers will only pay for their new SIM number price.

How much is the cost of an eSIM for postpaid subscriber?

Smart Postpaid subscribers can upgrade to eSIM just for FREE as per current practice. Standard SIM replacement process applies.

What should I do if I want to change from Smart eSIM to a normal physical SIM card back?

You can come to any Smart Shop nationwide to change it. Standard SIM card replacement charge applied.

Could I replace Smart eSIM profile with other eSIM providers profile?

Yes, you can do so by just switching your Smart eSIM profile on your device with other eSIM profile that you have already registered with another operator. These profiles can then be switched back and force on the device itself.

Can I use my existing Smart profile on other eSIM device?

Currently Smart does not support one eSIM profile for multiple devices yet. If you want to switch to another eSIM supporting devices in the future using the same number, you are required to activate another eSIM profile and the first eSIM profile will be automatically deactivated. In this case, current SIM Card replacement fee applied.

Do I need to delete Smart eSIM profile prior to sending my device for servicing/replacement?

Yes, we encourage you to do so to prevent any unauthorized use of your mobile services.

What should I do if I had lost/misplaced my eSIM registered device?

You can contact Smart to suspend your eSIM profile. You may wish to request for a replacement SIM or eSIM later to continue using with your new device.

With Smart eSIM service, how many Smart numbers can be registered under one device?

With Smart eSIM service, you can register up to 8 different Smart numbers in one device. This number can be different if you use with other operator’s eSIM service.

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