Sustainability Report 2015 – 2016
Sustainability, in the context of businesses and organizations, typically refers to the way they manage their impact on the triple bottom line of the economy, environment and society, leading to the long-term viability of the organization, the economy in which it operates and the society it serves. At Smart, sustainability has been a key component of our business philosophy, encompassing elements that may have a bearing on our business along four key pillars:
- Beyond Short-Term Profits: creating long-term value through our investments as well as ensuring inclusivity in our products and services.
- Nurturing People: developing world-class talent built on core values while providing a conducive workplace for creativity and innovation.
- Process Excellence: designing process improvements and governance to ensure greater effectiveness and efficiency in our customer care and our internal operations.
- Planet and Society: having initiatives aimed at mitigating our environmental impact and our corporate social responsibility contributions to Cambodian society.
The Sustainability Report 2015-2016 is a restatement of Smart’s long-term commitment towards sustainability while maintaining a high level of performance in achieving our goals.