Sustainability, in the context of businesses and organizations, typically refers to the way they manage their impact on the triple bottom line of the economy, environment and society, leading to the long-term viability of the organization, the economy in which it operates and the society it serves. At Smart, sustainability has been a key component of our business philosophy, encompassing elements that may have a bearing on our business along four key pillars:

  • Beyond Short-Term Profits: creating long-term value through our investments as well as ensuring inclusivity in our products and services.
  • Nurturing People: developing world-class talent built on core values while providing a conducive workplace for creativity and innovation.
  • Process Excellence: designing process improvements and governance to ensure greater effectiveness and efficiency in our customer care and our internal operations.
  • Planet and Society: having initiatives aimed at mitigating our environmental impact and our corporate social responsibility contributions to Cambodian society.

The Sustainability Report 2015-2016 is a restatement of Smart’s long-term commitment towards sustainability while maintaining a high level of performance in achieving our goals.

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