Phone Upgrade Program
If you’ve got an old 2G or 3G phone, why not use it to upgrade? Simply trade it in at any Smart Shop and you can get any of the following 4G phones:
- Smart Nano for 19 USD
- Smart Prime II for 39.99 USD
- Smart Hero for 49 USD
To be eligible, you must take the 2G or 3G phone you want to trade in to a Smart Shop and show the SMS you received from Smart about upgrading to an agent.
This offer, available while stocks last, starts on February 1 and finishes on February 29.
Frequently asked questions about the Upgrade Offer program.
Can I upgrade my phone for any Smart phone?
No, you can’t. This offer is only available with selected models (Smart Nano, Smart Prime II and Smart Hero).
Can I trade in my old phone for an upgrade if it’s not working?
Unfortunately, no. Smart requires the phone to be in working condition and the display screen to be intact and functional.
Do I need all the original accessories and packaging of my phone when I trade it in?
It is preferred that you trade in your phone for an upgrade with its original accessories and packaging. However, it is not mandatory. You can complete the trade-in process without the original accessories and packaging.
Can I trade in more than one phone for a new one?
No, you can only trade in one phone per upgrade.
What if I have personal data on my phone?
You must ensure that all data on your phone is deleted before handing it over to be traded in for an upgrade. Smart and its affiliates, the future buyer and the manufacturer are not responsible for any data that may be retained on the phone, and you cannot approach any of the above parties for the retrieval or deletion of data on your phone.
How do I find my IMEI number to trade in and upgrade my mobile phone?
Dial *#06# on the phone that you want to trade in to identify its IMEI number. The IMEI number can also be found inside the battery compartment, in the phone’s settings or on its original packaging.