Pre-order FAQs
How much is the deposit?
The deposit is 20 USD and it must be deposited from you main balance. It is also non-refundable.
Can I order at Smart Shops?
Yes, you can. One of our agents will assist you in making your pre-order using this link. You can also pre-order by yourself via the link.
Can I cancel the pre-order?
No, you can’t. Once your pre-order has been made, you will not be able to cancel it.
How many units can I pre-order?
All Smart subscribers are eligible to pre-order. However, one Smart number and one ID card can only pre-order 2 units. If we find that you have made more than 2 successful pre-orders, all outstanding pre-orders will be canceled and we will refund you for the cancellations.
Can I change the pick-up location of my pre-order?
No, your device will be delivered to the selected location for pick up.
Can I choose not to receive free gifts but convert them into discounts?
No, you will not be able to convert them into cash discounts.
Can I pay to upgrade my SIM card category?
Yes, you can pay to upgrade your SIM card category. For more information, please visit our Smart Shop.
Can my relative/friend pick up my device for me?
Yes, but they must bring your original ID card and your phone (to verify your pre-order).
Can I exchange my device if it is defective when I pick it up?
Yes, you can. However, the exchange time may vary due to device availability. You can choose to either wait for the next delivery or cancel your pre-order and get back your deposit.
Are pre-ordered phones inclusive of VAT?
Yes, all prices of items sold in our Smart Shops are inclusive of VAT.