CCO - Omnichannel Customer Experience

Customer Resolution Supervisor

Phnom Penh

Full time

Open positions: 2

Deadline: September 30, 2026

Lead the Customer Resolution Team to take end-to-end ownership of escalated B2C and B2B customer cases. The role ensures cases are accurately diagnosed, resolved within agreed service levels, and escalated to specialist teams only when necessary, while improving ticket quality and reducing unnecessary handoffs.

Shift A : 6:00 AM-2:00 PM
Shift B : 2:00 PM-10:00 PM

Application Process

Thank you for your interest in joining Smart Axiata!

To apply, please fill out the application form and upload your CV or send your CV to [email protected].
Kindly note that only shortlisted candidates will be contacted.

We appreciate your time and effort in applying and look forward to reviewing your application.

For any inquiries, feel free to reach out to us at [email protected].

Application Form

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