Front Office Agent Intern

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group—one of Asia’s largest and most respected telecom groups—we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia.

The Front Office Agent Intern is to interact with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

The main roles and responsibilities are:

• Welcoming and treating customers in a friendly and patient manner.
• Registering customers and handling customer problems and complaints. Selling SIM cards, scratch cards, top-ups, and other services.
• Following supervisors' verbal and written instructions promptly.

• University students/3rd year students, or fresh graduates.
• Familiarity with using computers (e.g., browsing the internet, using email)
• Basic English (written and spoken) to understand instructions and communicate with customers.
• Professional appearance with positive body language that conveys friendliness, accuracy, and competence.
• Able to work shifts according to the work schedule.
• Strong communication skills. 
• Ability to work effectively in a team environment.

Thank you for your interest in joining Smart Axiata!
To apply, please complete the application form and upload your CV in DOC, DOCX, or PDF format (maximum file size: 3MB).

Alternatively, you may submit your CV directly to [email protected].

Please note that only shortlisted candidates will be contacted. We sincerely appreciate your time and effort in applying and look forward to reviewing your application.

If you have any questions, feel free to reach out to us at [email protected]