At Smart Axiata, we're passionate about delivering exceptional digital experiences to our customers through innovative products, services, and exceptional customer care. Customer experience is at the heart of everything we do, inspiring our designs and driving our commitment to excellence.
The Back Office Support Officer plays a vital role in ensuring the smooth and efficient processing of customer requests. You'll be responsible for handling escalated customer complaints, providing corporate sales support, assisting with police checks, facilitating dealer operations, and supporting our internal HR team.
- Activating a sim card or changing a sim card was requested by the relevant team.
- Increasing or decreasing the credit limit was requested by the corporate sale team.
- Adding or removing service was requested by the corporate sale team.
- Assisting and supporting front office and call center agents in their day-to-day operations.
- Performing police checks including CDR, identification of subscriber, location of the subscribe.
- Coordinating with DDD, sale support, and dealer processing application subscriber registration.