Job Purpose
The role is to support Revenue Assurance & Fraud Management by ensuring the accuracy of configurations across billing systems, network elements, microservices, and third-party platforms. Monitor system changes, maintain assurance controls, and identify risks that may impact revenue, regulatory compliance, or operational performance.
Key Accountabilities
- Validate and review configurations across billing, network, microservices, 3rd-party services, and related systems to ensure accuracy and regulatory compliance (with approval if required).
- Monitor system changes, and implement and maintain alerts, notification alarms, and assurance controls within RAFM (revenue assurance and fraud management) platforms.
- Perform daily, weekly, and monthly reviews of assigned processes, tasks, and controls to support RAFM functions.
- Conduct configuration verification, validation, and ad hoc technical assurance activities within RAFM platforms.
- Investigate configuration issues and coordinate corrective, preventive, and mitigation actions with relevant stakeholders.
- Develop and maintain the required processes, monitoring rules, and documentation for all integrated RAFM platforms.
- Prepare technical assurance reports and provide insights on configuration risks and control effectiveness.
- Support continuous improvement of system synchronization, configuration assurance, monitoring capabilities, and operational controls to achieve the target level of operational excellence.
- Maintain awareness of emerging technologies and system changes that may impact assurance activities to set up the control review process.
- Monitor RAFM system performance, system availability, and data integrity with recovery and backups.
Job Requirements
Education & Qualification
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
- Basic knowledge of databases, system architecture, and programming concepts.
Working Experience
- Minimum 1 year of experience in telecommunications, IT systems, auditing, technical assurance, or related technical field.
- Understanding of telecom network topology and system configurations.
- Exposure to billing systems, network systems, or assurance processes is preferred.
Specific Skills
- Knowledge of MSSQL, MySQL, Oracle, MongoDB, Vertica, or similar databases.
- Familiarity with Python, C#, .NET, PHP, or Node.js. Experience with Big Data technologies and modern data analytics tools is an added advantage.
- Data integration & validation, risk assessment & control evaluation, analytical investigation, and problem-solving skills.
- Understanding of risk control matrices, regulation, compliance, and telecommunications operations.
- Strong communication and stakeholder management skills.
- Good written and spoken English.
External Work Relations
- Collaborate with vendors and third-party partners to support system validation, issue resolution, and establish assurance initiatives.
Internal Work Relations
- Work closely with Network, IT, Billing, Digital, Regulatory, Risk, Finance & Accounting, and other relevant teams to validate configurations, investigate issues, and implement controls.
Key Challenges
- Ensuring accurate assurance coverage across complex and evolving telecom platforms.
- Identifying configuration changes that may create financial, operational, or regulatory compliance risks.
- Maintaining effective controls while supporting rapid business and technology changes.