Compliance & Digital Solution Executive

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group one of Asia’s largest and most respected telecom groups, we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia.

Compliance & Digital Solutions Executive is responsible for managing and supporting all retail operations systems across Smart Shops and dealer channels. The role ensures the smooth execution of daily system operations, including user access management, compliance monitoring, fraud detection, and system support for front-line sales teams. Responsibilities also include overseeing user administration, ensuring SOP compliance, reviewing system performance, and coordinating cross-functional efforts to resolve system-related issues

System Operations Management

• Manage the day-to-day functionality of Retail Ops, ePOS, NGBSS, and related systems.
• Support field teams (TSO/FSO/FSS) with user access, territory assignments, and route plan setup.
• Troubleshoot and coordinate technical issues with internal DevOps teams and external vendors.
• Monitor daily performance and system availability across 63 shops nationwide with approximately 300 employees.
• Resolve data discrepancies between operational systems and BI reports.

User Access & Permission Control

• Process user account creation, suspension, and permission requests across retail systems.
• Ensure all user access complies with internal control protocols and is properly tracked for audit and compliance purposes.
• Provide full system support for TSO/FSO, including:
• GPS or shop relocation detection and approval via DMS
• Dealer type updates and DMS processing
• User creation, territory changes, and termination in DMS

Coordination & Communication

• Coordinate with B2C, DevOps, BI, and other relevant teams to ensure smooth execution of system-related tasks.
• Maintain Teams channels with the B2C team to enable real-time issue escalation, especially on weekdays.

System Enhancement & Optimization

• Collaborate with Sales, DevOps, Risk, RA, and BI teams to suggest improvements or automation in retail workflows.
• Participate in UAT for new features or process changes where required.
• Collect and analyze feedback from field sales and Smart Shop teams to support enhancement requests.
• Ensure all advertisements and promotions displayed on digital screens at Smart Shops are up to date.

Support for Direct Sales Teams

• Provide timely support to the direct sales team in troubleshooting daily system issues and resolving dealer complaints.

Training & Induction

• Deliver regular system training sessions for new hires, existing sales teams, and agents, including refresher and update training.
• Create or support the development of training materials for promotions, app usage, and new system features.
• Brief teams on policy updates, system upgrades, and compliance requirements.

SOP Compliance Monitoring

• Ensure shop teams follow the latest SOPs and system usage guidelines.
• Conduct periodic spot checks and shop audits to verify compliance and data accuracy.
• Support and cooperate in any investigations, and report identified issues to management.

Education & Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Management, or a related field
• Good command of written and spoken English
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Work Experience

• 2–3 years of experience in retail operations; retail system knowledge is preferred
• Hands-on experience with CRM or DMS systems such as Retail Ops, Dealer App, ePOS, or NGBSS is an advantage

Specific Skills

• Strong customer service skills
• Excellent organizational and time-management abilities
• Strong communication and cross-functional coordination skills
• Solid understanding of SOP enforcement, audit readiness, and fraud control
• Knowledge of telecom rules and regulations is a plus
• Analytical and detail-oriented, with strong problem-solving capabilities

Why Join Smart?

At Smart, we don’t just connect people — we connect opportunities. Join a company that values innovation, collaboration, and growth. You’ll work with talented professionals in a dynamic environment where your ideas and leadership truly make an impact.

If you’re ready to lead the future of enterprise connectivity in Cambodia, we’d love to hear from you.

To apply, please complete the application form and upload your CV in DOC, DOCX, or PDF format (maximum file size: 3MB).

Alternatively, you may submit your CV directly to [email protected].

Please note that only shortlisted candidates will be contacted. We sincerely appreciate your time and effort in applying and look forward to reviewing your application.

If you have any questions, feel free to reach out to us at [email protected]