Sales System Development Executive

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group—one of Asia’s largest and most respected telecom groups—we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia

This role is responsible for driving the system enhancement lifecycle, from initiating development requirements to managing UAT and quality assurance. The incumbent will also serve as a key point of contact for frontline issue resolution, escalating technical problems and coordinating fixes. This role requires an initiative-taking approach to system documentation and training, ensuring seamless project coordination and stakeholder communication.

• Oversee project coordination, conduct requirements walkthroughs, and ensure process and solution alignment. 
• Produce and maintain Concept Paper, Development Document, and other system documents. 
• Conduct UAT testing for new development deployments and system patch updates.
• Request, arrange, and prepare testing resources for all testing activities.
• Support the creation and management of test case documentation.
• Perform scheduled quality assurance checks to ensure system functionality and reliability. 
• Provide daily support for frontline issue resolution and troubleshooting of simple inquiries. 
• Escalate technical issues, coordinate resolutions, and communicate status updates to stakeholders and related teams. 
• Track technical problems and logical process flow issues, initiating system enhancements and improvements. 
• Create, update, and maintain app user manuals, feature guidelines, and system training materials. 
• Demonstrate current systems, new features, and functionalities to teams for the creation of promotional content such as short video guides and introduction videos.
• Transfer and share knowledge with internal teams and training staff regarding existing and newly developed sales system functions and features.
• Perform other activities or tasks as required by line manager. 

• Bachelor’s degree in business administration, Information Systems, or Information Technology is preferred.
• Minimum of 2 years of experience in a process, sales, or digital channel operations role, preferably within the telecommunications industry.
• Proven ability to work collaboratively with diverse stakeholders at all levels, including senior management, to achieve successful project outcomes.
• Strong project management skills with a track record of successful execution.
• Excellent interpersonal and communication skills, both written and verbal, with the ability to build effective working relationships.
• Solid proficiency in Microsoft Office Suite (Word, PowerPoint, Visio, and Excel).
• Proactive, passionate, and self-confident, with the ability to work effectively under pressure and a strong focus on quality.

Thank you for your interest in joining Smart Axiata! To apply, please fill out the application form and upload your CV in DOC, DOCX, or PDF format (up to 3MB).

Kindly note that only shortlisted candidates will be contacted. We appreciate your time and effort in applying and look forward to reviewing your application.

For any inquiries, feel free to reach out to us at [email protected].