Enterprise Sales Support Officer

Enterprise Sales Support contributes on each step of the sales process to support key account manager/ Sales representative. In direct contact with customer to support on request change, add new number/service and other inquiry as well as resolve any customer complaints or questions they may have while processing.

• Support KAM (Key Account Managers)/Sales Representatives in updating or customizing presentations for products and services 
• Be able to conduct training for customers on Web portal features. 
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team 
• Create contracts, quotes, for potential clients
• Call to prospect customer assigned by line manager 
• Raise the ticket in CSM system and follow up with department concern make sure the issue is fixed, call and notify to customer if needed.
• Coordinate with stakeholder including customer  to deliver the solution for customer base on requirement 
• In direct contact with customer to  respond on all inquiry 
• Join Sales Blitz/ Call activity with Key Account Manager  if required  
• Initiate ideas and support creation of CP/PDD documents where needed about process simplification and automation for CRM and other platforms

• Degree in  bachelor's or associate's degree in Business Administration or any equivalence
• Good in writing and speaking English 
• 1 year experience in Sale or administration 
• Be able to prioritize the tasks and work under pressure