System Management Executive

The incumbent is responsible to support the development and implementation of innovative digital solutions, including the Smart Dealer App and e-POS platforms. Your role will be crucial in driving sales, enhancing customer experience, and achieving company KPIs through strategic planning, project management, and effective process optimization.

• Manage development roadmap for sales systems as Dealer app and e-POS ensure effective and efficient development work;
• Analyze sales and business needs to create right process for the sales agent and business;  
• Prepare business requirements, drive detailed analysis and understanding from development teams, collect and reflect sales user’s requirements and lead to successful releases of new features in the responsible systems; 
• Proactively identify, propose and drive improvements that result in sales efficiency and quality sales; 
• Initiate and support information and education activities towards users for awareness and use of the sales systems; 
• Communicate with key stakeholders to align on expectation, business direction and feedback;  
• Oversee, advise, and design business requests from Various users of assigned systems as Modern trade, Retail Sales and Channel Sales; 
• Collaborate with CIO department to ensure effective and efficient development and quality delivery;  
• Establish and monitor system performance and utilization KPI to ensure efficiency growth;  
• Collaborate with Axiata Group and other OpCos to work toward improving Smart Axiata Digital Maturity Index;
• Support performance of Channel Sales operation team with all relevant activities;
• Maintain all sales system requirement documents and user manual documents;
• Assist direct manager to prepare reports and presentations.

• Bachelor’s degree in business administration or information system, information technology is preferred
• Minimum 2 Years work experience in a process/ sales operations/ digital channel in telecommunications or a similar environment 
• Experience of working collaboratively with diverse range of stakeholders at all levels including senior management and key professional staff cross-departmentally, to achieve successful outcomes
• Good in project management skills
• Excellent interpersonal skills, able to establish work relationships and communicate effectively with staffs at all levels including senior management
• Solid experience in MS Office (Word, PowerPoint, Visio, Excel) is required
• Ability to demonstrate a good level of verbal and written English
• Ability to work with data and drive conclusions
• Proactive, passionate, self-confident, able to work effectively under pressure, quality oriented