Head of DevOps

The Head of DevOps leads and coaches the entire DevOps team to become a high-performing team. They strategize and enforce software applications and product configuration, ensuring the team aligns with the company goals.

• Lead and motivate a high-performing DevOps team.
• Provide constructive feedback through various channels (one-on-ones, group meetings, chats) to drive individual and team growth.
• Establish clear KPIs for team members, ensuring their efforts contribute to achieving overall objectives.
• Delegate projects with clear timelines to foster ownership and accountability, ensuring high-quality delivery within deadlines.
• Maintain smooth workflows by reviewing and implementing relevant procedures, ensuring adherence to established standards and requirements.
• Stay updated on the latest DevOps trends and technologies to identify opportunities for improvement.
• Oversee the selection, implementation, and automation of DevOps tools and processes to streamline software development and delivery.
• Manage and prioritize the deployment pipeline for software releases to ensure timely and efficient delivery.
• Identify and resolve operational issues to ensure smooth system functioning and application performance.

Education:

• Bachelor’s Degree and above in ICT or any other related fields (preferably Computer Science).

Working Experience:

• At least 8 years of relevant working experience.

 Specific Skills:

• Functional Skills:
  • End-to-End Technical View (Intermediate): Knowledge and ability to understand the telecommunications industry, the end-to-end architecture, value chain systems, and interconnect/inter-operation including process flows from customer to service in support of service delivery, and the service from the customer demands to the delivery in the context of your domain of expertise.
  • IT Governance (Intermediate): Knowledge and ability to define, update, and implement the company information system management and audit policy.
  • Project Management (Intermediate): Knowledge and ability to initiate, plan, execute, and monitor projects or programs while managing time, costs, and quality.
  • Change Management: Knowledge and ability to define and manage processes for deploying and integrating new digital capabilities into the business in a way that is sensitive to and fully compatible with business operations.
  • Process Improvement: Knowledge and ability to understand business processes, improve internal Service Level Agreements (SLAs), and methods to make the unit more efficient.
  • System Development Life Cycle: Knowledge and application of the process for planning, creating, testing, and deploying an information system.
  • IT Security (Foundational): Knowledge and ability to ensure the physical and logical integrity of computer systems and sites and control any adverse situations or disasters.
  • API Management: Knowledge of and ability to apply the tools and processes for publishing, securing, documentation, and lifecycle management of APIs.
  • Architecture Design: Knowledge and ability to set or select standards, patterns, and practices for the development of software applications.
  • Software Quality: Knowledge and ability to maintain software functional quality and software structural quality through the standards set by the business (Code Style, Unit Testing, code version management).
  • Automation: Knowledge and ability to identify new and alternative approaches to performing business activities and recognizing the potential for automation of the processes, understand the tools and technologies that are used for the automation of business tasks including all aspects of automation technology and testing.
• General Skills:
  • Communication Skills: Knowledge and ability to impart or exchange information by verbal, written, or other means.
  • Problem Solving (Troubleshooting): Knowledge and ability to analyze problems, identify the root cause, establish cause-and-effect linkages, and propose solutions.
  • Business Acumen: Knowledge and abilities related to the business operating model, strategic priorities, and customer needs.
  • Customer Oriented: Knowledge and techniques related to understanding and delivering value to the customer.
  • Analytical Ability: Knowledge and ability to understand, evaluate, interpret, and analyze data.
  • Vendor/Stakeholder Management: Knowledge and ability to manage all internal and external parties who are involved in the delivery of required services and/or technology.
  • Digital Literacy: Knowledge and ability to make use of digital technology in support of work functions.