B2BC Ops Engineer

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group one of Asia’s largest and most respected telecom groups, we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia.

The B2BC Ops Engineer is responsible for managing and maintaining business-to-business (B2B) and Business to Customer (B2C) relationships, providing technical support, and delivering solutions that meet the specific needs of corporate clients. Act as a key point of contact for 2B2C customers, ensuring their satisfaction and driving long-term partnerships. 

Solution Design and Implementation

• Planning, operating, securing and maintaining FBB Core Network, including, BNG, BRAS, OLT, ONU
• Design and implement B2B and B2C technology solutions, such as network connectivity, data security, DIA, IPLC, CDN, Managed Wi-Fi, etc., including service testing and go-live.
• Develop detailed network architecture diagrams and technical specifications to support solution deployment.
• Conduct feasibility assessments and capacity planning to ensure solutions meet scalability and performance requirements.
• Configure and integrate network hardware, software, and protocols to align with customer-specific needs.
• ONU device protocol and certification testing for onboarding to Smart’s network.

Collaboration

• Serve as the technical point of contact for B2B and B2C customers, understanding their requirements, and providing cloud and network solutions that meet their specific needs.
• Provide technical support to the Enterprise sales team, assisting with customer inquiries and sales efforts
• Collaborate with sales teams to understand customer needs and contribute to the development of customized B2B solutions.
• Collaborate with customers to address questions and present solutions related to enterprise services
• Working with planning teams to ensure the network infrastructure supports customer requirements.
• Collaborate with Legal, Risk and Compliance and Cybersecurity departments
• Collaborate with vendors and third-party providers to procure and implement required technologies or services.
• Coordinate with cross-functional teams to schedule and execute solution rollouts with minimal disruption to existing services.

Network Deployment and Maintenance

• Support POC, Trial and conduct product or technology demonstrations and presentations to showcase B2B solutions and their benefits to customers.
• Support the integration of new payment channels for cloud services
• Perform other related duties as required to meet the ongoing needs of the organization

Monitoring and Performance Management

• Conduct regular health checks and performance audits on FBB Core components (e.g., BNG, BRAS, ONU) to identify potential bottlenecks or degradation
• Analyze traffic patterns and usage trends to recommend capacity upgrades or optimizations for DIA, IPLC, CDN, and Managed Wi-Fi services
• Monitoring the health of the infrastructure using monitoring tools (like Cacti, CheckMK, NetFlow, Prometheus, etc.)
• Generate and review performance reports for internal teams and customers to support SLA compliance and service quality assurance
• Monitor network performance metrics (e.g., latency, bandwidth utilization, packet loss) to ensure optimal operation of B2B and B2C solutions
• Proactively identify and address performance issues before they impact customer experience, in collaboration with troubleshooting teams.
• BCM, Asset, Inventory

Risk and Compliance

• Develop, implement, and maintain policies, procedures, and controls to ensure compliance with ISO 27001 or other security standards 
• Prepare and maintain documentation for audits, certifications, and reporting purposes 

Cost Management

• Optimize network solutions for cost-efficiency while ensuring compliance with industry standards and SLAs.
• Identifying cost-saving opportunities and ensuring resources are used within budget.

Troubleshooting, Maintenance and Customer Support

• Troubleshoot technical issues, working closely with customers to identify and resolve problems in a timely manner in compliance with SLA
• 365-days customer complaints handling, service testing, onsite troubleshooting and etc.
• Diagnosing and resolving issues related to FBB network infrastructure and ensuring minimal downtime
• Performing regular maintenance tasks to keep the cloud systems up-to-date and secure
• Support Enterprise business unit to activate new and maintain existing subscribers or clients
• Perform root cause analysis (RCA) for recurring network issues and implement long-term fixes to prevent future occurrences
• Develop troubleshooting guides for common customer issues to improve support efficiency and self-service options.

• Bachelor’s degree in computer science, Information Technology, or a related field. 
• Cisco CCNP, CCNA and other applicable certificates
• Huawei HCIP, HCIA, HCNA, and other applicable certificates
• 2+ years of experiences in related fields
• Strong understanding of B2B and B2C technology solutions
• Designing and implementing B2B solutions
• Proficiency in understanding customer needs, conducting technical assessments, and translating requirements into actionable plans.
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and find practical solutions.
• Excellent communication skills
• Ability to collaborate and work effectively with cross-functional teams, including sales, engineering, operations, and customer support.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Datacom and Networking Protocol troubleshooting and analysis

Why Join Smart?

At Smart, we don’t just connect people — we connect opportunities. Join a company that values innovation, collaboration, and growth. You’ll work with talented professionals in a dynamic environment where your ideas and leadership truly make an impact.

If you’re ready to lead the future of enterprise connectivity in Cambodia, we’d love to hear from you.

To apply, please complete the application form and upload your CV in DOC, DOCX, or PDF format (maximum file size: 3MB).

Alternatively, you may submit your CV directly to [email protected].

Please note that only shortlisted candidates will be contacted. We sincerely appreciate your time and effort in applying and look forward to reviewing your application.

If you have any questions, feel free to reach out to us at [email protected]