FBB Partnership Manager

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group one of Asia’s largest and most respected telecom groups, we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia.

Drive Fixed Broadband (FBB) service growth by developing and managing strategic partnerships with property owners and managers. Ensure Smart’s FBB propositions offers, services, and commercial treatments are aligned with partners’ and tenants’ needs. The role is accountable for end-to-end partnership development, including deal preparation, negotiation, execution, and ongoing relationship management. Contribute to the company’s growth and profitability in line with defined KPIs (revenue, sales, retention, OPEX, and profitability), with a strong focus on revenue share growth, partner base expansion, and retention.

Potential FBB partners include legal entities that own or manage residential or commercial properties leased to private or business tenants.

• Research, identify, and maintain a pipeline of potential and active FBB partners to support new deals, retention, and partnership expansion.
• Initiate and lead meetings with potential partners to understand requirements and assess partnership opportunities.
• Develop standard and customized FBB offers in collaboration with the Fixed Network Engineering team, aligned with current and planned network coverage.
• Lead end-to-end deal execution, including proposal presentation, commercial negotiation, agreement of terms and conditions, service activation, and billing initiation.
• Act as the single point of contact for FBB partners, coordinating communication between partners and internal Smart teams.
• Prepare, execute, and manage contracts in line with negotiated terms, and support service activation and onboarding.
• Identify and support cross-selling opportunities for additional Smart services (e.g., mobile services, co-marketing, co-branding, Smart Shop/kiosk locations) in collaboration with relevant internal teams.
• Communicate updates on new or enhanced FBB products and services to existing and potential partners.
• Onboard partners to the FBB self-care portal and promote its use as the primary servicing channel.
• Support quarterly and annual forecasting for GA/renewals and provide input on required device volumes.
• Provide regular performance updates, analysis, and insights to management, including partner status, market trends, competitive activity, and evolving partner needs.
• Ensure compliance with defined commercial policies and recommend adjustments in response to market or customer changes.
• Generate qualified leads for other business units (e.g., Enterprise Sales) where partners express interest in additional Smart offerings.
• Coordinate with CLM and Marketing Communications teams to plan and execute targeted campaigns supporting FBB partner promotion.
• Apply project management tools and methodologies in the implementation of new FBB partnerships across involved teams.
• Perform additional duties as assigned by the line manager, in line with qualifications and responsibilities.
• Comply with all company policies, labor regulations, and health and safety standards.

Education & Qualifications

• Bachelor’s degree in marketing, Commerce, Economics, Computer Science, or a related field.

Working Experience

• Minimum 5 years of experience in Marketing and/or Sales.
• Experience within the Internet Service Provider (ISP) or telecommunications industry.
• Minimum 5 years in a leadership role with direct reports.

Specific Skills

• Strong knowledge of the telecommunications industry and FBB services.
• In-depth understanding of local market dynamics, trends, and competitive landscape.
• Strong analytical, strategic, and problem-solving skills.
• Excellent presentation, communication, and negotiation skills.
• Fluency in English (written and verbal).
• Proficiency in MS Office applications.
• Results- and deal-oriented mindset with the ability to lead negotiations with internal and external stakeholders.
• Flexible, adaptive, and collaborative approach.

External Work Relations

• Maintain professional relationships that reflect and promote the company’s core values.

Internal Work Relations

• Proactively build and maintain effective teamwork and collaboration with all relevant internal departments.

Key Challenges

• Managing complex, multi-stakeholder negotiations with diverse partner requirements.
• Balancing commercial objectives with technical feasibility and operational constraints.
• Adapting partnership models to evolving market conditions and competitive pressures.

Why Join Smart?

At Smart, we don’t just connect people — we connect opportunities. Join a company that values innovation, collaboration, and growth. You’ll work with talented professionals in a dynamic environment where your ideas and leadership truly make an impact.

If you’re ready to lead the future of enterprise connectivity in Cambodia, we’d love to hear from you.

To apply, please complete the application form and upload your CV in DOC, DOCX, or PDF format (maximum file size: 3MB).

Alternatively, you may submit your CV directly to [email protected].

Please note that only shortlisted candidates will be contacted. We sincerely appreciate your time and effort in applying and look forward to reviewing your application.

If you have any questions, feel free to reach out to us at [email protected]