Front Office Agent

Smart Axiata is Cambodia’s leading mobile telecommunications provider, proudly connecting over 8 million customers across the country. As a member of the Axiata Group—one of Asia’s largest and most respected telecom groups—we’re more than just a tech company. We are a people-driven, purpose-led organization committed to shaping the digital future of Cambodia.

At Smart, we believe our people are our greatest strength. We foster a culture of innovation, agility, and continuous learning, empowering individuals to grow, lead, and make meaningful impact. From launching cutting-edge technologies like 5G to driving digital inclusion and sustainability, working at Smart means being part of something bigger.

Join us to thrive in a dynamic environment where your ideas matter, your growth is supported, and your work helps build a smarter, more connected Cambodia.

To represent the company and to provide the best customer services to customer face-to-face. Good at communication and flexible with all types of complain from customers.

• Provide standard, best-in-class customer service.
• Welcome and treat customers in the most friendly and patient manner.
• Sell SIM cards, scratch cards, devices, accessories, home internet, top-up, and other services.
• Upsell and cross-sell products to improve sales.
• Skillfully resolve strong complaints and ensure customer satisfaction with our service.
• Perform work in compliance with corporate procedures and instructions.
• Collect and reconcile stock and daily sales cash with the Supervisor.
• Ensure the confidentiality of company data and customer details (Data Privacy).
• Ensure proper uniform and grooming, following SOPs (Standard Operating Procedures) and Do's & Don'ts.
• Inspect and manage the shop environment to ensure it is neat, clean, and pleasant smelling for customers.
• Process cash refunds to customers for HI (Home Internet) cases.
• Work closely with the technical team to support HI customers.
• Perform daily, weekly, and monthly stock counts to ensure accurate stock levels between physical inventory and the system.
• Follow all assigned tasks from the Supervisor.

Education & Qualification: 

• Bachelor’s degree (Graduated/under graduated)

Work Experience:

• Customer service, Telecom experience, sales experience is preferable. 

Specific Skills: 

• Good computer skills, Ms. Word; Ms. Excel 
• Good Khmer and English both spoken and written (Chinese proficiency is a plus)
• Skills in customer service
• Smiling and socializing with people 
• Strong communication skills and ability to work in team plus negotiation and presentation skills. Ability to handle strong customers' customers.
• Positive appearance, showing friendliness, accuracy and competence by proper body language

Internal Work Relations

• Channel Operations
• B2C
• CRM, Billing, Dev Ops
• Admin, Marcom

Thank you for your interest in joining Smart Axiata!
To apply, please complete the application form and upload your CV in DOC, DOCX, or PDF format (maximum file size: 3MB).

Alternatively, you may submit your CV directly to [email protected].

Please note that only shortlisted candidates will be contacted. We sincerely appreciate your time and effort in applying and look forward to reviewing your application.

If you have any questions, feel free to reach out to us at [email protected]