We are seeking a highly motivated and results-oriented ICT Product Specialist to join our dynamic team. In this role, you will be responsible for the full product lifecycle of our ICT solutions, including data center, cloud, cybersecurity, and other enterprise-grade services. You will play a key role in developing and launching new products, improving existing services, and driving customer satisfaction.
Product Strategy & Development
- Develop and execute product strategies for ICT solutions, aligned with market trends, customer needs, and company objectives.
- Conduct market research and competitive analysis to identify new product opportunities and optimize existing offerings.
- Define product requirements, pricing, and go-to-market plans.
- Collaborate with engineering, marketing, sales, and operations teams to ensure successful product launches and ongoing management.
Product Lifecycle Management
- Monitor key performance indicators (KPIs) such as market share, customer satisfaction, and revenue growth.
- Analyze customer feedback and market trends to identify areas for product improvement.
- Manage product updates and enhancements throughout the product lifecycle.
- Ensure product compliance with relevant regulations and industry standards.
- Understand customer needs and preferences to develop and deliver products that meet their expectations.
- Advocate for the customer within the organization and ensure their voice is heard in product decisions.
- Identify and address customer pain points to improve the overall customer experience.
Innovation, Collaboration & Communication:
- Explore and evaluate new technologies and trends in the ICT market, including cloud computing, edge computing, artificial intelligence, and the Internet of Things (IoT).
- Collaborate effectively with cross-functional teams, including engineering, marketing, and sales to drive innovation and improve product offerings.
- Communicate effectively with both technical and non-technical audiences, including stakeholders, developers, and customers.
- Present findings and recommendations to senior management.
