Senior Commercial Operations Officer

Responsible for providing technical solutions and managing daily operations for the ISP, end users, and tenants, including internet services and infrastructure, at Techno International Airport (TIA) and large-scale fixed services projects.

• Oversee the organization's daily operations, ensuring exceptional service delivery to meet customer and ISP expectations, especially for Fixed Connectivity products.
• Foster and maintain strong relationships with existing clients, partners, vendors, and ISPs.
• Implement and maintain high-quality control measures and establish standard operating procedures.
• Coordinate and manage all resources for TIA and large-scale projects to achieve business unit goals.
• Serve as the primary point of contact for escalated or recurring ISP/customer issues involving related parties. Develop and implement strategies to enhance service delivery and customer experience, including problem resolution and complaint handling.
• Collaborate with all departments and stakeholders across TNI to develop and implement services and solutions that support overall commercial operations and organizational strategies.
• Provide support to business units in maintaining and utilizing resources, coordinating with relevant parties for business operations.
• Develop and implement robust policies and procedures, including SOPs for Fixed Connectivity onboarding and complaint handling.
• Optimize and enhance processes related to Fixed Connectivity.
• Implement, monitor, and report on Fixed Connectivity and tenant activities, including reconciling reports.
• Assist with other tasks assigned by the line manager.

Education & Qualification:

• Bachelor’s degree in Engineering (Electrical/Electronic), Engineering (Industrial), Computer Science/Information Technology, or a related field.
• At least five years of experience in an Internet Service Provider (ISP) company, with a proven track record in operational management.

Work Experience & Specific Skills:

• Strong business acumen with a comprehensive understanding of team dynamics, network operations, and project management.
• Required skills: IT, strategy, analytics, collaboration, knowledge management, negotiation, communication, and presentation.
• Results-oriented with high initiative and the ability to work effectively under pressure and multitask.