Responsible for leading and motivating a sales team to consistently achieve and exceed revenue targets, with a strong focus on ensuring customer satisfaction. This includes overseeing daily sales operations, providing coaching and development to team members, rigorously analysing sales performance data, and implementing strategic sales initiatives to drive sustained business growth.
- Team Development: Recruit, train, and develop sales representatives specializing in connectivity solutions and SME-focused product offerings, including:
- Connectivity Products: Fixed and wireless internet services.
- SME Products: Cloud-based business applications (e.g., CRM, accounting, HR), collaboration tools (e.g., video conferencing, project management software), point-of-sale (POS) systems, e-commerce platforms, and digital marketing services.
- Performance Management: Set clear sales goals, monitor performance metrics, and provide consistent coaching and feedback to drive team success.
- Sales Strategy Development and Implementation: Develop and implement comprehensive sales plans and strategies to achieve and exceed revenue targets.
- Identify key SME segments (e.g., retail, hospitality, professional services) and tailor sales approaches to meet each segment's specific needs.
- Determine the most effective channels for reaching SME customers (e.g., direct sales, online marketing, partnerships with local businesses).
- Develop competitive pricing strategies and package connectivity and SME products into attractive bundles.
- Customer Relationship Management: Build and maintain strong customer relationships, proactively addressing customer needs and concerns.
- Market Analysis: Conduct thorough market research to identify emerging opportunities and potential challenges.
- Operational Efficiency: Optimize sales processes and leverage sales tools effectively to maximize team productivity.
- Perform other tasks assigned by the line manager.
