The Senior Solutions Architecture Specialist (Pre-Sales) is to make a key contribution in supporting customers from Connectivity, Network Security, Manage Service up to ICT products and service, daily support Enterprise Sales team as well as to ensures the process, coordinate with another department team specially monitoring and tracking project update, weekly and monthly. Aside from this purpose they also play an important role in sup-porting the communication of customer’s connection installation and implementation as well as provisioning.
A. Solution Design and Deployment:
- Collaborate with internal teams to design and implement ICT solutions, including network infrastructure, cloud services, cybersecurity, and enterprise applications.
- Oversee end-to-end deployment and integration, ensuring projects are completed on time, within scope, and to customer satisfaction.
- Provide guidance on the best practices for deploying, managing, and scaling ICT solutions to meet customer requirements.
- Identifying gaps or problems in clients’ computer systems.
- Understanding the way in which different parts of the business model work together, including operating systems and application architectures.
- Establishing the client’s business strategy and technical needs.
- Developing IT solutions to meet those needs.
- Determining the cost implications of various solution options.
- Developing plans to show how options will work and discussing these with the client in an understandable way.
- Working on the changeover from an existing system to a new one and ensuring that the improved version works with existing systems.
- Making sure that the new solution meets industry regulation specifications.
- Giving technical advice to clients and maintaining ongoing relationships with them.
- Providing customer feedback in a timely manner to the production department to ensure that product development or modification meets the clients’ needs.
- Help customers with long-term planning, including roadmap development, capacity planning, and technology upgrade strategies.
B. Knowledge Transfer and Training:
- Provide ongoing technical training and knowledge transfer to customers, ensuring they are equipped to manage and maximize their ICT solutions independently.
- Develop customer-facing documentation, including guides, FAQs, and best practice resources.
C. Collaboration and Cross-Functional Support:
- Collaborate with sales, product development, and engineering teams to ensure alignment between customer needs and product offerings.
- Provide technical feedback from customers to drive product improvements and innovation.
D. Continuous Improvement:
- Stay current with emerging ICT technologies, industry trends, and best practices to continuously improve customer solutions.
- Actively contribute to the development of internal processes, tools, and resources to enhance service delivery and operational efficiency.
E. Building relationships:
- Working with customers to build strong relationships and ensure customer satisfaction
