Training & Quality Assurance Officer (QA)

The role of Training & Quality Assurance Officer is to:

• Evaluate on Call in/out and chat records
• Make accurate evaluation on product knowledge, customer service, behavior and provide in-detail feedback on improvement points.
• Cooperate with supervisor team on agents who lack of customer service satisfaction for coaching the poor performer agents.
• Responsible towards ensuring that set performance targets of the quality assurance to achieve on a regular basis.
• Provides feedback on improvements to Contact Centre line managers.
• Make statistic reports of records evaluation. 
• Other tasks assigned by management.

Academic Qualification:

• Bachelor’s degree of Business Administration, customer service or related field.
• Be able to speak and writing English and Khmer (more than 2 languages is advantage)

Skills required:

• Exceptional listening and analytical skills.
• Exceptional coaching and counselling.
• Good communication and inter-personal skill
• Good time management.
• Customer service talent, friendly, and patient.
• Excellent attention to detail and accuracy.
• Computer skill: Ms. Office

Working Experience:

• At least 1 year experience on related customer service field.
• Telecom experiences is an advantage.