SmartPay FAQs

SmartPay, or Direct Carrier Billing (DCB), is a mobile payment option that lets you buy digital content from Google Play and other selected merchants using your Smart main balance. You can purchase games, movies, music, eBooks, apps plus lots more. 

There’s no subscription fee and no purchasing fee. You only pay the item fee, plus 10% VAT for purchases from Google Play. For purchases from other merchants, you only pay the displayed price (which includes taxes).

Currently, you can buy digital content from Google Play, Codapay and Fortumo. You can also use SmartPay for in-app purchases.

For a full list of where you can use SmartPay, please refer to our stores and merchants page.

Google Play is an app and digital content store available on all Android smartphones.

No. About 80% of the available apps on Google Play are FREE to download, with the remaining 20% incurring a cost. Some apps are also referred to as Freemium apps, which are FREE to download, but have in-app purchases.

In-app purchases refer to extra content, services or add-ons within an app that cost money. In many gaming apps, for example, you can buy coins or credits within the game to help you progress or gain an advantage while you play.

SmartPay is only available to Smart prepaid subscribers. 

You’ll be charged immediately for your app and digital content purchases from Google Play or respective merchant.

Step 1: Make sure your WiFi is turned off and your Smart data network is switched on.
Step 2: Go to Google Play and choose which app or digital content you want to buy. Press “Continue” and you will be redirected to the “App permission” page.
Step 3: You’ll now see a screen showing “Payment Options”. Select “Use SmartPay billing” to pay for your app or digital content with SmartPay.
Step 4: Your account will be verified. After successful verification, simply enter your name, phone number and billing address and you are done!

Other selected merchants go through ‘aggregators’. For merchants under Codapay, you can refer to the Codapay Carrier Billing section . For merchants under Fortumo, you can enquire on Fortumo’s customer service website.

You will receive an SMS notification from the aggregator upon succesful purchase. i.e. for successful purchase from merchants under Codapay, you will receive an SMS from ‘Codapay’.

On your first purchase on Google Play, yes, you must connect via your Smart mobile data connection. However, after you have made your first purchase, you can use both mobile data from Smart or any WiFi connection. For other selected merchants, you can purchase using any Internet connection. 

Yes, notifications are sent via email from Google outlining all the details of your purchase. You can also view your installed apps by going to the “My Apps” section inside Google Play. This section is for active apps that are successfully installed. You’ll also see the list of apps that you have installed under the “All” section. This section includes all your active apps, plus any you’ve deleted.

Additionally, you will receive an SMS notification after a transaction from Google and respective aggregators.

Yes. We keep records of all your Google Play transactions. Alternatively, you can check your Gmail for purchase notifications or confirmations from Google. These notifications are sent to you in real-time after your purchase.

You can call our contact center at 1204 and ask our agent to check for you. If you have just performed a transaction, please allow 30 minutes after the transaction for your purchase to be reflected.

Absolutely not! There is no price limit on any purchase with SmartPay. 

Absolutely not! As long as you have the money available in your balance, you can make as many purchases as you want.

If an app or an in-app purchase is not working properly, you can raise your concerns directly with the app developer. Contact details for the developer can be found in the app itself, or in the email notification you received when you made your purchase. 

The developer will need to notify Google or the merchant’s aggregator about the refund. They will then need to instruct Smart to process your refund. Developer-related refunds are applicable within 6 months of the date of your original purchase.

VAT is charged at 10% in Cambodia. For example, if an app costs 10 USD, you will pay 1 USD on top of the original cost in VAT. In this case, the total cost will therefore be 11 USD. You won’t be able to see the VAT information on your email notification from Google since the email notification is generic and does not include taxes. You’ll only be informed about the VAT charge via SMS after you register with Google Play.

Dual SIMs have a master SIM and a secondary SIM. The master SIM is the SIM first registered with Google Play, and is the SIM with which you use SmartPay. This means if you haven’t registered with Google Play and enter both SIMs at the same time, the device will not be able to recognize which is the master SIM. You need to insert one SIM first and make an initial purchase. This will establish the master SIM with Google Play.

You can enter the secondary SIM in your device after your initial purchase, which you will not be able to use on Google Play to purchase apps or content. If you want to purchase using a different SIM other than the master SIM registered with Google Play, you need to take out the master SIM and establish a new connection with Google Play using your secondary SIM while the master SIM is not in the device.