• Full Report

    Sustainability highlights 2022 video

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    • Message from Our CEO

      Dear Stakeholders,

      The year 2022 marked a significant shift towards normalcy as the pandemic retreated around the world, bringing with it a renewed sense of optimism.

      In Cambodia, pandemic-induced restrictions were lifted, which led to an increase in business, social and tourism activities. Against this backdrop, Smart Axiata remained steadfast in our mission to connect people and played a pivotal role in supporting the Kingdom's unwavering efforts towards a sustainable economic recovery.

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    • CHEM Srey Oeun
      Head of Corporate Affairs

      It's crucial to acknowledge the significant impact of collaboration in achieving greater heights for Cambodia.

      As a prominent player in the private sector, we are truly grateful for the opportunity to not only provide exceptional, quality mobile services to our customers but also to make a meaningful impact through collaboration with stakeholders to support and drive the advancement of the digital economy and society. We also play our part in environmental conservation efforts.

    • Mam Pisey
      Former Vice President of Pratheat Village Youth Club

      After volunteering in the Mobile Library program with Sipar, sponsored by Smart Axiata, I gained many experiences and opportunities to share with the community and children, and I also strengthened my capabilities, knowledge and ability to work with people.

    • Prak Sambath
      Basic Education Equivalency Program (BEEP) Graduate

      Even though I am a person with a disability, I still want to pursue higher education because I think our true values are not in our bodies but in our knowledge, and only through perseverance can we succeed.

      Thanks to the Basic Education Equivalency Program (BEEP) for giving me the opportunity to resume my studies, even though I was unable to study for many years. I would like to encourage those who have dropped out of school to acquire a skill through further study to fulfill their dreams.

    Our
    Sustainability
    Framework

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  • Message from Our CEO

    Dear Stakeholders,

    The year 2022 marked a significant shift towards normalcy as the pandemic retreated around the world, bringing with it a renewed sense of optimism. In Cambodia, pandemicinduced restrictions were lifted, which led to an increase in business, social, and tourism activities. Against this backdrop, Smart Axiata remained steadfast in our mission to connect people and played a pivotal role in supporting the Kingdom's unwavering efforts towards a sustainable economic recovery.

    ZIAD SHATARA

    Chief Executive Officer

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    We won 2 awards
    from Frost and Sullivan in 2022

    • Cambodia Mobile Services Company of the Year

    • Cambodia Mobile Data Services Company of the Year

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    view more

    Smart
    recognized
    as the
    fifth largest taxpayer

  • Beyond Short-Term Profits

    In our sustainability journey, we strive to generate positive value for our stakeholders and the communities we serve. Through our business activities, products and services, we actively contribute to their well-being and strive to make long-term impacts by strengthening the local economy, investing in infrastructure and advocating for digital inclusion to ensure no one is left behind.

    Sustainable Development Goals

    Mitigating Environmental Impacts and Empowering Cambodian Society

    • Gross value added (GVA) national contribution 367 million USD
      (1.3% of the nation's GDP)

    • Capital and operational expenditure 255 million USD

    • Capital investment of 70 million USD

    • Smart Axiata Digtal Innovation Fund (SADIF) continues to drive the growth of the nation's digital ecosystem

    • Contribution to public finances of 121 million USD

      Focus Areas

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      Local Economy
      Local Economy

      Actively boost the national economy through investments and by contributing to public financing. We invest in local digital startups and technopreneurs to also help strengthen the local economy.

      • Contribution to public finances of 121 million USD, which accounts for 3.5% of the Kingdom's total tax revenue, excluding regulatory fees, levies and payments

      Investment in Infrastructure
      Investment in Infrastructure

      Improve connectivity, expand coverage and continuously enhance network quality to ensure inclusivity and accessibility of our services throughout Cambodia.

      • Network Coverage
      • Enhancing Connectivity and Extending Coverage
      • Network Quality
      Digital Inclusion
      Digital Inclusion

      Prioritize the empowerment of businesses in Cambodia by ensuring affordability for our customers while fostering digital innovation to support tech-driven enterprises in addressing business challenges.

      • Empowering Businesses
      • Ensuring Affordability
      • Improving Our Customers' Digital Lifestyle

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    • Nurturing People

      It is vital to nurture the health and well-being of our people, as they are the driving force behind the sustainable growth of our business. We are committed to looking after their needs by providing a safe and healthy workplace, promoting diversity, investing in their leadership and growth and engaging with them to meet their needs. In order to retain our talents, we make the effort to enhance job satisfaction, ensuring a motivated, productive and committed workforce.

      Sustainable Development Goals

      Promoting Opportunities and Developing Local Talent

      • 33%Women's representation in senior management

      • 1077Total employees

        674Male

        403Female

      • 1,055Cambodian employees

      • 54,079Total jobs supported

      • 19,041Jobs supported by capital investments

      • 34,196Operational jobs supported indirectly

      • 1,077Jobs supported directly

        Focus Areas

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        Fair Employment and Welfare
        Fair Employment and Welfare

        We respect and acknowledge the unique perspectives and opportunities that arise from having a diverse workforce. We aim to cultivate a workplace that celebrates diversity, where recruitment is based on merit and where individuals are treated with respect and dignity. We do not condone any form of discrimination or harassment.

        • Fair Employment that Cultivates Diversity and Equal Opportunity
        • Instilling a Culture of Integrity
        Talent Development
        Talent Development

        We provide right-fit talent development solutions for our talents by fostering pipelines and accelerating their potential, motivation and aspiration.

        • Employees received training:
          1,060 out of 1,077 (98%)

        • Total number of training hours:
          38,228

        • Average training hours per employee per year:
          35.5

        Employee Health,
        Safety and Well-Being
        Employee Health,
        Safety and Well-Being

        Ensuring the well-being and safety of our employees while supporting their goals is crucial to the long-term sustainability of our business. To this end, we continuously engage with our employees to fully understand their needs and concerns, develop their careers and prioritize their health and safety.

        • 79 % Employee Engagement Score

        • Actively Engaged with Employees through Various Initiatives and Activities

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      • Process Excellence

        We strive to create a strong brand identity that involves building trust among stakeholders, including our valued customers, dealers and business partners, regulators, suppliers and investors. In our pursuit of excellence through the adoption of digital technologies, we uphold the highest standards of integrity while providing exceptional customer experience and cost-effective products and services. We also factor in Economic, Environmental and Social (EES) considerations across our supply chain management and operational processes.

        Sustainable Development Goals

        Cultivating a Culture of Operational Excellence

        • An industry leader in cybersecurity protections and safeguards with Information Security Management System - ISO/IEC 27001:2013 certification

        • Achieved highest Net Promoter Score among telcos

        • Promoted and supported collaborations with local vendors

        • Enhanced governance and ethical awareness among stakeholders

        • Anti-Bribery & Anti Corruption Program
          We have zero tolerance for any form of bribery or corruption, as exemplified by our implementation of the T.R.U.S.T Principles. This program is validated by external consultants (EY and Trident Integrity Malaysia) to ensure its adequacy and effectiveness

        • Improved SmartNas app features for a better user experience

        • Leveraged the power of data analytics to derive comprehensive customer insights to enhance overall customer satisfaction

          Focus Areas

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          Procurement and Supplier Management
          Procurement and Supplier Management

          Managing our supplier relationships efficiently and ethically, supporting local businesses whenever possible.

          • Number of local suppliers: 299 (equal to 74%)

          • Supplier Code of Conduct: signed by 337 vendors

          • Supplier Screening and Assessment
          Digitalization
          Digitalization

          Promoting a data-driven culture by adopting digital processes to lower costs and enhance operational efficiency.

          • Data Privacy
          • Cybersecurity
          Customer Satisfaction
          Customer Satisfaction

          Enhancing customer experience and satisfaction by taking feedback into consideration to improve customers' overall experience with us and become an integral part of their digital lifestyle. Additionally, we strive to safeguard our customers' privacy, ensuring their personal information remains protected and secure.

          • Customer Feedback and Complaints
          • Customer Experience
          Business Continuity
          Business Continuity

          Reinforcing our governance by implementing measures to combat bribery and corruption, alongside enhancing risk management through employee training and effective communication of policies and procedures.

          • Risk and Compliance
          • Business Continuity Management (BCM) Program

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        • Planet and Society

          As Cambodia's leading mobile telecommunications operator, our goal is to connect people and enhance their lives. We accomplish this through significant initiatives that protect the planet while addressing the needs of our people. We contribute to society and the planet by reducing our carbon footprint, minimizing environmental impacts and empowering communities through diverse programs focused on securing a sustainable future.

          Sustainable Development Goals

          Creating Long-term Value Through Our Investments

          • Gasoline for mobile generators, motorbikes and cars decreased by 2% compared to 2021

          • Diesel for cars decreased by 11% compared to 2021

          • Average fuel usage per site per month dropped by 18%

          • Solar power deployed at 242 new sites

          • Total sites with solar power in 2022: 1,080
            Total sites with solar power in 2021: 838

            Focus Areas

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            Climate Action
            Climate Action

            We remain steadfast in our dedication to reducing carbon emissions and actively employ advanced technologies to minimize our carbon footprint.

            • Energy Consumption
            • Climate-Related Risks and Opportunities
            • Resource and Waste Management
            Contribution to Culture and Society
            Contribution to Culture and Society

            We strongly believe in giving back to society and supporting the growth of young Cambodians. As part of our commitment, we actively engage in various education and sports programs, empowering youths with the necessary skills and resources to thrive.

            Tech Innovation
            Tech Innovation

            We support various programs that promote technological development and innovation. These initiatives encourage creativity, push the boundaries of innovation and foster technological advancement in Cambodia.

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          • Total beneficiaries

            141,344

          • Mobile Libraries and Library Orientation Center

            Benefited 5,000 students

          • BEEP

            601 (almost 50% have graduated)

          • Digital literacy workshops:

            1,105 people trained (included students and university volunteer trainers)

          • Project R supported education of

            17,334 high school students in Siem Reap

          • Impact+ Program in Collaboration with World Vision International:

            Benefited 9,150 children, adolescents and youths directly and indirectly

          • A total of

            148 employees volunteered to support 15 programs