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Privacy policy

Smart's privacy policy statement

At Smart Axiata Co., Ltd. (Smart), we take your right to privacy seriously and respect any personal information you provide to us. This Privacy Policy sets out the steps we take to ensure any information provided to us is kept secure and confidential and used only for the purposes for which it is provided.

1. Personal Information

The only personal information we will collect is the personal information provided to us by you when you register. You can, at any time during the provision of the service, view the personal information we are holding about you by going to the ‘view or amend profile’ page of our site and submitting a request to view your personal details we have on our records.

2. Use of Personal Information

Any personal information you provide to us will only be used for the purposes for which you have provided it, and will only be used by us, other members of Smart group of companies or third parties operating and delivering the SMS Alert service on our behalf, or otherwise assisting us with this service. Your personal information will be transferred to and held on our web server in Malaysia. It will only be used and held by us, or on our behalf, until you delete your details (as explained in section 5 below). After termination or expiry of the service, for whatever reason, we will retain non-identifying records of the use of the service, so that we can ascertain how much use was made of it, and in which countries.

3. Disclosure

Except as explained in 2 above, we will not pass any of your personal information to any third party without your consent. However, we may from time to time make non-identifying statistical information available to third parties or at the request of authorities.

4. Cookies

We do not use cookies for collecting user information from the site and we will not collect any information about you except that required for system administration of the web server and otherwise as described above.

5. Removal from our Database

You may at any time remove your personal details from our database, or amend or correct those details. Simply go to the ‘view or amend profile’ page of our site and submit a request to delete your personal details from our records and discontinue use of the service. If you remove your details altogether, we will no longer be able to provide the SMS Alert service to you, and so our agreement to do this will terminate.

Subscribers may also request for a deletion of data voluntarily provided by customers to channels such as Facebook Messenger, WebChat, and Call Center. In order to request a deletion of data, please provide your name, phone number, and the request in writing to [email protected]

6. Under 18s

If you are under 18, you should ensure that you obtain the consent of your parents or legal guardian before registering with and submitting your details to our site. Your parent or legal guardian are entitled to withdraw your consent for the use of your personal information, view a copy of any personal information we are holding about you, and delete or amend or correct your details by following the procedures outlined in this Privacy Policy. They will need your login and/or security number to do this.

7. Changes to our Privacy Policy

If we decide to change our Privacy Policy we will post the changes here. However, if we make material changes to the way we use your personal information we will ask for your consent to do so unless if it required under the relevant law for us to release such information.