Get My Number is a convenient online service that allows you to easily book your preferred phone number and associated SIM card for pickup at any Smart Shop nationwide.

Are you looking for a special number to stand out from the crowd? With Get My Number, you can check the availability of your preferred phone number online, book the desired phone number simply by providing certain personal information and make a payment via either SmartLuy or a Bank Card.

What are you waiting for? Get that special phone number now and be the talk among your friends with Get My Number. Book Now!

How to use

  • Go to Get My Number.
  • Check the availability of your preferred phone number.
  • Select your desired phone number.
  • Enter your personal information.
  • Make payment via either SmartLuy or a Bank Card.
  • Go to a Smart Shop and pick up your reserved number with a SIM card (please remember to bring the ID document you used to book the number).

Benefits

  • Easily check available phone numbers online.
  • Book a phone number and arrange to pick it up at a time convenient for you.
  • Pick up your  chosen number and associated SIM card at a chosen Smart Shop.

FAQs

Can I book more than one SIM card with a selected phone number at a time?

You can only book one SIM card with a selected phone number at a time.

Which payment methods can I use to book a Smart SIM card with a selected phone number online?

When you proceed to booking and making a payment, you can choose to pay with your SmartLuy wallet, a VISA card or a Mastercard.

Where can I pick up the SIM card with a selected phone number that I’ve booked?

You can go to any Smart Shop nationwide to pick up a SIM card with a selected phone number that you’ve booked. Please note, you cannot pick up a booked SIM card with a selected phone number at any Smart Spots or regular Dealer Shops.

What should I bring when I pick up the SIM card with a selected phone number at a Smart Shop?

You need to present your ID document (national ID card or a passport) that you used for online booking. Also, please have your booking number ready.

What should I do if my Bank Card or SmartLuy payment fails?

  • SmartLuy: Check if you have entered the correct PIN and that you have sufficient balance in your SmartLuy Wallet. Then, try again. Please contact 788 or 010 200 788 for support.
  • Bank Card: Check with your bank to see if your card has a 3D-secure feature as we only accept payment by Bank Cards with this security feature.

Can I change or cancel my booking?

After successfully paying for your SIM card with a selected phone number, you won’t be able to change or cancel your booking. The deposit or full payment amount is non-refundable.

Can someone else go to pick up the SIM card with a selected phone number I booked on my behalf?

No, only the owner of the ID document can pick up the SIM card with a selected phone number.

I have paid for my booking. Why didn’t I receive any booking confirmation via SMS or email?

It is possible that we have not received your booking order, and it might take a moment until we can send the booking confirmation to you. Always keep the transaction ID from your SmartLuy or a PayWay receipt that you’ve received after completing your transaction.

What will happen to my SIM card with a selected phone number booking if I don’t go to pick it up before the expiry date?

If you don’t pick up your SIM card with a selected phone number before the expiry date, your booking will be no longer valid. The deposit or full payment amount you paid online will then be forfeited.

Terms & Conditions

  • Deposit/purchase price is non-refundable.
  • The customer must pick up the SIM card within the reservation period. If it is not picked up within the reservation period, the deposit amount will be forfeited.
  • Available pick-up from all Smart Shops. Customers can only pick up their SIM cards from Smart Shops.
  • The customer must present the valid ID card or passport that was used to book the SIM card when they arrive to pick it up.
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