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Training & Quality Assurance Officer

October 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

  • Evaluate Call in/out and chat records
  • Make accurate evaluations of product knowledge, customer service, and behavior and provide in-detail feedback on improvement points.
  • Cooperate with the supervisor team on agents who lack customer service satisfaction for coaching poor performer agents.
  • Responsible for ensuring that set performance targets of the quality assurance to achieve on a regular basis.
  • Provides feedback on improvements to Contact Centre line managers.
  • Make statistic reports of records evaluation.
  • Other tasks assigned by management.

Job requirements

Education:

  • Bachelor’s degree in Business Administration or other related fields.

Working Experience:

  • At least 1 year of experience in a related customer service field.
  • Telecom experience is an advantage

Other Required Skills:

  • Exceptional listening and analytical skills.
  • Exceptional coaching and counseling.
  • Good communication and interpersonal skill
  • Good time management.
  • Customer service talent, friendly, and patient.
  • Excellent attention to detail and accuracy.
  • Computer skill: Ms. Office

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