Smart Nas app

SmartNas

Take control with SmartNas!
Download the app!

Install

SOC Engineer (NOC)

December 31, 2022 | Telecom Engineers & Technicians | 2 positions in Phnom Penh

Job responsibilities

  • Monitor, escalate, follow up, close any abnormal related to business performance, incident, trouble ticket that happen from Network Element of Telco, Infra, Application, Datacenter, power system, transmission system, Billing system, RAN system
  • Liaise with support teams to escalate, follow up incidents, issues, and trouble tickets to be handled until complete within defined SLA
  • Communicate with the landlord, field engineers, supplier, and contractor for site access activities, refueling activities, complaining activities from Landlord to achieve smooth operation, and good cooperation in the daily business process of the company
  • Make fuel order for sites with Diesel Engine, Power cube sites, review the supplied amount, and close work order
  • Monitor fuel consumption of sites, report suspect leakage, stolen, amount to be refilled as per responsible shift
  • Monitor DG, Battery running hour to trigger abnormal behavior and report to field team to take action on it until completion as per responsible shift
  • Check Datacenter environment for the safety of operation during own shift
  • Daily troubleshoot cell down, cell no traffic and escalate to Field team to check it
  • Report of Alarm, Cell Availability KPI and escalate, follow up action with a related team to bring it back to normal KPI
  • Handover pending tasks from own shift to next shift in order to maintain smooth operation of SOC tasks
  • Respond proactively to incidents, and fire suppression issues in the area under their own responsibility, report it quickly to the PIC who is assigned to mainly control it.

Job requirements

Education:

  • Bachelor’s Degree in Telecommunication, Computer Science, or other related fields is required.

Working Experience:

  • Minimum 2 years of Telecommunications experience (Base Station, Transmission, Power, IT Infra, Datacenter)
  • Minimum  2 years of experience in EMS, NMS, OSS

Other Required Skills: 

  • Good communication in English, both spoken and written.
  • Proficiency in computer skills, MS. Office, Email, Internet, etc.
  • Risk management, interpersonal skills, communication skills
  • Result-driven, proactive, customer focus, teamwork

Note: By submitting your CV to our career portal, you have read carefully and agreed to the terms & conditions of our Privacy Notice for Candidates here.

In the same region

Senior Data Engineer Senior Modern Trade Executive VAS Product Specialist Senior Marketing Specialist Senior Business Analyst RAN Field O&M Regional Manager SOC Engineer (NOC) Senior Transmission Backbone Field Ops Engineer Risk Management & Compliance Specialist Senior Data Analyst Facilities & Office Services Officer Application Developer – Technical Business Analyst Senior Graphic Designer Events Specialist Application Developer – Backend Modern Trade Executive Data Analyst Field Sales Supervisor Cyber Security Administrator Regulatory & Government Affairs Specialist Gaming and VAS Product Manager Network Rollout Engineer Data Engineering Manager Prepaid Administrator Risk Management & Compliance Officer Business Development Specialist Senior API Specialist FWBB Product Specialist Junior Data Center Infrastructure Engineer Driver Application Developer – Automation Application Developer- iOS Talent Acquisition Specialist Head of Internal Audit Head of Talent Acquisition Enterprise Solutions Product Manager Contact Center Agent Intern Front Office Agent Intern Digital Touchpoints Specialist Prepaid Proposition Specialist Sales Representative (6 months Contract) Employee Experience Officer Application Developer – Chatbot & Generic Tasks Fraud Management Specialist Junior Application Developer – Backend Senior Training & Quality Assurance Officer Training & Quality Assurance Officer Junior Roaming & Interconnect Administrator Marketing Specialist-ATL Head of Talent and Organizational Development Field Sales Officer Corporate Communications Specialist Incentive and Performance Management Specialist Network Software (OSS & SDN) Engineer Trade Marketing and Event Sales Executive Application Development – Android Back Office Support Officer Trade Marketing & Event Sales Supervisor Legal Intern Logistics Officer Marketing Specialist Radio Network Planning & Optimization Engineer Application Developer – Product Configurator Credit Control Officer CLM Officer Application Developer – Technical Business Analyst Junior Radio Network Planning & Optimization Engineer Senior General Ledger & Bank Reconciliation Specialist Business Process Analyst Field Ops Transmission Manager Senior Network Infrastructure Engineer CLM Intern Junior CRM Administrator Senior Customer Service Training Officer Legal Executive Business Process Analyst CSR & Sustainability Specialist Postpaid Proposition Manager Senior Key Account Executive Network Operations Engineer Key Account Executive Contact Center Team Leader (Morning Shift) Application Developer Field Ops Technician Senior Contact Center Agent Field Operations Regional Manager

Be the next Smart Hero

Job Application

Files must be less than 2 MB.
Allowed file types: rtf, pdf, doc, docx, odt.

Top up with:

Top up Top up