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SOC Engineer (NOC)

December 31, 2022 | Telecom Engineers & Technicians | 2 positions in Phnom Penh

Job responsibilities

  • Monitor, escalate, follow up, close any abnormal related to business performance, incident, trouble ticket that happen from Network Element of Telco, Infra, Application, Datacenter, power system, transmission system, Billing system, RAN system
  • Liaise with support teams to escalate, follow up incidents, issues, and trouble tickets to be handled until complete within defined SLA
  • Communicate with the landlord, field engineers, supplier, and contractor for site access activities, refueling activities, complaining activities from Landlord to achieve smooth operation, and good cooperation in the daily business process of the company
  • Make fuel order for sites with Diesel Engine, Power cube sites, review the supplied amount, and close work order
  • Monitor fuel consumption of sites, report suspect leakage, stolen, amount to be refilled as per responsible shift
  • Monitor DG, Battery running hour to trigger abnormal behavior and report to field team to take action on it until completion as per responsible shift
  • Check Datacenter environment for the safety of operation during own shift
  • Daily troubleshoot cell down, cell no traffic and escalate to Field team to check it
  • Report of Alarm, Cell Availability KPI and escalate, follow up action with a related team to bring it back to normal KPI
  • Handover pending tasks from own shift to next shift in order to maintain smooth operation of SOC tasks
  • Respond proactively to incidents, and fire suppression issues in the area under their own responsibility, report it quickly to the PIC who is assigned to mainly control it.

Job requirements


  • Bachelor’s Degree in Telecommunication, Computer Science, or other related fields is required.

Working Experience:

  • Minimum 2 years of Telecommunications experience (Base Station, Transmission, Power, IT Infra, Datacenter)
  • Minimum  2 years of experience in EMS, NMS, OSS

Other Required Skills: 

  • Good communication in English, both spoken and written.
  • Proficiency in computer skills, MS. Office, Email, Internet, etc.
  • Risk management, interpersonal skills, communication skills
  • Result-driven, proactive, customer focus, teamwork

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