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Senior Customer Service Training Officer

May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

  • Train new joiners with products/services/systems/customer service and sale behaviour across departments, including call center, retail, and field sales teams.
  • Training/briefing of new products/services launch/update and forward detail by briefing to agents in each related department, including call center, retail, and field sales teams.
  • Cooperate with superior team to facilitate training sessions.
  • Refresh training to poor performer agents about quality process and procedure.
  • Coaching poor performer agents.
  • Responsible towards ensuring that set performance targets of the quality assurance to achieve on a regular basis.
  • Branding at school/NEA to supporting on recruitment activities.
  • Mystery shop visitation and evaluation.
  • Provides feedback on improvements to Call Centre/Retail and Field Sales Supervisors/managers.
  • Develop training program to align with job requirement.
  • Make statistic reports of training.
  • Other tasks assigned by management.

Job requirements

Academic Qualification:

  • Bachelor’s degree
  • Be able to speak and writing English and Khmer (more than 2 languages is advantage)

Skills required:

  • Exceptional listening and analytical skills.
  • Exceptional presentation and teaching skill
  • Good communication and inter-personal skill
  • Good time management.
  • Customer service talent, friendly, and patient.
  • Excellent attention to detail and accuracy.
  • Computer skill: MS Office

Working Experience:

  • At least 1 year experience as contact centre agent
  • Customer Services experiences is required.
  • Training experience is strongly required.
  • Telecom experiences is an advantage.

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