Senior Customer Service Training Officer

May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

• Train new joiners with products/services/systems/customer service and sale behaviour across departments, including call center, retail, and field sales teams.
• Training/briefing of new products/services launch/update and forward detail by briefing to agents in each related department, including call center, retail, and field sales teams.
• Cooperate with superior team to facilitate training sessions.
• Refresh training to poor performer agents about quality process and procedure.
• Coaching poor performer agents.
• Responsible towards ensuring that set performance targets of the quality assurance to achieve on a regular basis.
• Branding at school/NEA to supporting on recruitment activities.
• Mystery shop visitation and evaluation.
• Provides feedback on improvements to Call Centre/Retail and Field Sales Supervisors/managers.
• Develop training program to align with job requirement.
• Make statistic reports of training.
• Other tasks assigned by management.

Job requirements

Academic Qualification:

• Bachelor’s degree
• Be able to speak and writing English and Khmer (more than 2 languages is advantage)

Skills required:

• Exceptional listening and analytical skills.
• Exceptional presentation and teaching skill
• Good communication and inter-personal skill
• Good time management.
• Customer service talent, friendly, and patient.
• Excellent attention to detail and accuracy.
• Computer skill: MS Office

Working Experience:

• At least 1 year experience as contact centre agent
• Customer Services experiences is required.
• Training experience is strongly required.
• Telecom experiences is an advantage.