Smart Nas app

SmartNas

Take control with SmartNas!
Download the app!

Install

Senior Customer Service Training Officer

May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

  • Train new joiners with products/services/systems/customer service and sale behaviour across departments, including call center, retail, and field sales teams.
  • Training/briefing of new products/services launch/update and forward detail by briefing to agents in each related department, including call center, retail, and field sales teams.
  • Cooperate with superior team to facilitate training sessions.
  • Refresh training to poor performer agents about quality process and procedure.
  • Coaching poor performer agents.
  • Responsible towards ensuring that set performance targets of the quality assurance to achieve on a regular basis.
  • Branding at school/NEA to supporting on recruitment activities.
  • Mystery shop visitation and evaluation.
  • Provides feedback on improvements to Call Centre/Retail and Field Sales Supervisors/managers.
  • Develop training program to align with job requirement.
  • Make statistic reports of training.
  • Other tasks assigned by management.

Job requirements

Academic Qualification:

  • Bachelor’s degree
  • Be able to speak and writing English and Khmer (more than 2 languages is advantage)

Skills required:

  • Exceptional listening and analytical skills.
  • Exceptional presentation and teaching skill
  • Good communication and inter-personal skill
  • Good time management.
  • Customer service talent, friendly, and patient.
  • Excellent attention to detail and accuracy.
  • Computer skill: MS Office

Working Experience:

  • At least 1 year experience as contact centre agent
  • Customer Services experiences is required.
  • Training experience is strongly required.
  • Telecom experiences is an advantage.

In the same region

Senior Data Engineer Senior Modern Trade Executive Senior Asset Accountant VAS Product Manager Cyber Security Administrator Contact Center Agent Intern Front Office Agent Intern VAS Product Specialist Digital Touchpoints Specialist Application Developer – Backend Prepaid Proposition Specialist Sales Representative (6 months Contract) Data Analyst Employee Experience Officer Application Developer – Chatbot & Generic Tasks Fraud Management Specialist RAN Field O&M Regional Manager Enterprise Solutions Product Manager Junior Application Developer – Backend Data Engineering Manager Head of Internal Audit Prepaid Administrator Risk Management & Compliance Officer Head of Talent Acquisition Senior API Specialist Senior Training & Quality Assurance Officer Training & Quality Assurance Officer Junior Roaming & Interconnect Administrator FWBB Product Specialist Marketing Specialist-ATL Senior Marketing Specialist Senior Data Analyst Senior Transmission Backbone Field Ops Engineer Head of Talent and Organizational Development Senior Marketing Specialist SOC Engineer (NOC) Driver Field Sales Officer Marcom Specialist (Digital Marketing) Corporate Communications Specialist Senior Business Analyst Incentive and Performance Management Specialist Network Software (OSS & SDN) Engineer Senior Business Development Specialist Trade Marketing and Event Sales Executive Sales Operations Executive Events Specialist Application Development – Android Back Office Support Officer Trade Marketing & Event Sales Supervisor Network Rollout Engineer Legal Intern Logistics Officer Marketing Specialist Radio Network Planning & Optimization Engineer Application Developer – Product Configurator Credit Control Officer CLM Officer Application Developer – Technical Business Analyst Junior Radio Network Planning & Optimization Engineer Risk Management & Compliance Specialist Modern Trade Executive Senior General Ledger & Bank Reconciliation Specialist Senior Application Developer – Technical Business Analyst Business Process Analyst Field Ops Transmission Manager Senior Network Infrastructure Engineer CLM Intern Field Sales Supervisor Junior CRM Administrator Senior Customer Service Training Officer Quality Assurance Supervisor Legal Executive Business Process Analyst CSR & Sustainability Specialist Postpaid Proposition Manager Senior Key Account Executive Network Operations Engineer Key Account Executive Contact Center Team Leader (Morning Shift) Application Developer Field Ops Technician Senior Contact Center Agent Field Operations Regional Manager

Be the next Smart Hero

Job Application

Files must be less than 2 MB.
Allowed file types: rtf, pdf, doc, docx, odt.

Top up with:

Top up Top up