Roaming & Interconnect Administrator

April 26, 2019 | Software Developers/Information Technology/Data Analytics | 1 positions in Phnom Penh

Job responsibilities

To operate day to day Roaming operations and ensure the operation smooth, fast & efficiency.

• Set up new roaming partner information both inbound and outbound.
• Validation/verify charging roaming test result (GSM, GPRS, CAMEL, LTE…).
• Troubleshooting with Data Clearing Houses (DCH)/operator for TADIG validation/tap file issue (pending/reject).
• Issued TCC to roaming partners after completed validation.
• Set up commercial launch relationship services (GSM, GPRS 2G, 3G/LTE and CAMEL) in system.
• Update new tariff IOT discount for roaming partners.
• Monitor the timelines of the TADIG relation tasks.
• Recycle RAP file (rejected records) and dispute with roaming partners.
• Re-process/re-rate error CDRs both inbound (PRM) and outbound (CBS).
• Monitor all process/schedule roaming in roaming system such as TAP file decode, TAP create, HUR, NRTRDE, RAP…
• Back up tap files and monitor disk space for roaming OS system.
• Resolved roaming customer issue from trouble ticket.
• Resolved RA Ticket.
• Monthly Governance report
• Providing team coaching, built knowledge, support & lead team, roaming solution for day to day operations to get fast response and high efficiency and best performing team

Job requirements

• Bachelor degree in Computer Science
• 2 years experience in job scope similar to managing Roaming, Billing & Charging
• Able to manage multiple tasks and troubleshoot problems
• Able to solve problems and identify root causes
• Able to communicate in English and Khmer
• Knowledge and ability to operate and maintain the company's various business support systems including convergence billing system, charging system, VAS system and CRM system