Roaming & Interconnect Administrator

April 26, 2019 | Software Developers/Information Technology/Data Analytics | 1 positions in Phnom Penh

Job responsibilities

To operate day to day Roaming operations and ensure the operation smooth, fast & efficiency.

  • Set up new roaming partner information both inbound and outbound.
  • Validation/verify charging roaming test result (GSM, GPRS, CAMEL, LTE…).
  • Troubleshooting with Data Clearing Houses (DCH)/operator for TADIG validation/tap file issue (pending/reject).
  • Issued TCC to roaming partners after completed validation.
  • Set up commercial launch relationship services (GSM, GPRS 2G, 3G/LTE and CAMEL) in system.
  • Update new tariff IOT discount for roaming partners.
  • Monitor the timelines of the TADIG relation tasks.
  • Recycle RAP file (rejected records) and dispute with roaming partners.
  • Re-process/re-rate error CDRs both inbound (PRM) and outbound (CBS).
  • Monitor all process/schedule roaming in roaming system such as TAP file decode, TAP create, HUR, NRTRDE, RAP…
  • Back up tap files and monitor disk space for roaming OS system.
  • Resolved roaming customer issue from trouble ticket.
  • Resolved RA Ticket.
  • Monthly Governance report
  • Providing team coaching, built knowledge, support & lead team, roaming solution for day to day operations to get fast response and high efficiency and best performing team

Job requirements

  • Bachelor degree in Computer Science
  • 2 years experience in job scope similar to managing Roaming, Billing & Charging
  • Able to manage multiple tasks and troubleshoot problems
  • Able to solve problems and identify root causes
  • Able to communicate in English and Khmer
  • Knowledge and ability to operate and maintain the company's various business support systems including convergence billing system, charging system, VAS system and CRM system

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