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Retail Support Officer

March 31, 2023 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

The Retail Support Officer is to conduct an academic training program for all customer service agents nationwide to improve product knowledge and skills. Also, he/she is to provide general support to all Smart Shops nationwide.

  • Provide day-to-day operations support.
  • Prepare weekly and monthly reports of sales performance.
  • Daily sales of handset & Smart@Home.
  • Improve customer experience by doing the spot check and reporting cases to be fixed in the retail shops in the central area and provinces.
  • Distribute SIM/SC/Devices and other POSM materials to retail shops in Phnom Penh.
  • Provide retail support to the warehouse and prepare all materials properly.
  • Handle sim cards/SC monthly stock allocation.
  • Handle device/Smart@Home weekly and monthly stock allocation.
  • Distribute SIM/ SC/ Devices and other POSM materials in retail shops in Phnom Penh.
  • Track new device arrival and promotion records.
  • Keeping all marketing materials (POSM) for Smart shops record.
  • Controlling stock in and out, security devices, and testing to be ready for Smart Shop.
  • Conduct camera check on any abnormal activities, spot check in Smart Shop, and reporting to the Retail Support Supervisor and Retail Manager(s)
  • Research, prepare, and update the training materials.
  • Conduct training/briefing to new FOAI on product knowledge, policies in retail, and surveys after the training, including traveling to the province to conduct training.
  • Preparing prepaid and monthly tests to ensure the quality of product knowledge.
  • Completing the assigned tasks by the Retail Support Supervisor as per management decision.

Job requirements

  • Bachelor's degree in business administration or a related field is required.
  • At least 3-5 years of relevant working experience.
  • Telecom experience is an advantage.
  • Strong computer skills (Microsoft office).
  • Good communication with all related departments.
  • Fluently in English and Khmer both writing and speaking.
  • Strong management and leadership skills.
  • Good at delegation, coaching, training, sharing & explaining, etc.
  • High motivation and ability to work independently.

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