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Retail Support Officer

March 15, 2021 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

The Retail Support Officer is to conduct the academic training program for all customer service agents nationwide to improve product knowledge and skills. Also, he/she is to provide general support to all Smart Shops nationwide.

Day-to-Day Operations Support:

  • Preparing weekly and monthly report of sales performance
  • Daily sales of handset & [email protected]
  • Improving customer experience by doing the spot check and reporting cases to be fixed in the retail shops in the Central area and provinces
  • Distributing SIM/SC/Devices and other POSM materials to retail shops in Phnom Penh
  • Providing retail supports to the warehouse and preparing all materials properly
  • Handling sim cards/SC monthly stock allocation
  • Handling device/[email protected] weekly and monthly stock allocation
  • Distributing SIM/ SC/ Devices and other POSM material in retail shops in Phnom Penh
  • Tracking new device arrival and promotion record
  • Keeping all marketing materials (POSM) for Smart shops record
  • Controlling stock in and out, security device and testing to be ready for Smart Shop
  • Doing camera check on any abnormal activities, spot check in Smart Shop and reporting to the Retail Support Supervisor and Retail Manager(s)

Training Support:

  • Researching, preparing and updating the training materials
  • Conducting training/briefing to new FOAI on product knowledge, policies in retail and survey after the training, including travelling to the province to conduct training
  • Preparing prepaid and monthly test to ensure the quality of product knowledge
  • Completing the assigned tasks by the Retail Support Supervisor as per management decision.

Job requirements

Education & Qualification:

  • MBA or BA degree in Business Administration/ Human Resource Management
  • High motivation and ability to work independent

Working Experience:

  • At least 3-5 years relevant working experience
  • Telecom experience is an advantage

Specific Skills:

  • Strong computer skills (Microsoft office)
  • Good communication with all related departments
  • Fluently in English and Khmer both writing and speaking
  • Strong management and leadership skill
  • Good at delegation, coaching, training, sharing & explaining, etc.

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