Prepaid Proposition Specialist

October 31, 2022 | Consumer Proposition & Devices | 1 positions in Phnom Penh

Job responsibilities

REPAID PRODUCT CREATION, PERFORMANCE ANALYSIS & DEVELOPMENT

Research and Analysis:

• Research and analyze market conditions.
• Identify key competitor and consumer trends.
• Articulate market requirements and opportunities.
• Identify opportunities for new product/tariff innovation and current product/tariff enhancements.
• Work with research regarding product/tariff development.

Product Planning and Management:

• Determine new product/tariff specifications, packaging, and other solutions that move consumers from time to time.
• Define the long-term strategy of the product/tariff and create a road map.
• Prepare product documents necessary to launch a new product/tariff including Product Concept Paper, Business Case Proposal, and Product Development Document (PDD) containing product use cases to drive correct product implementation.
• Develop pricing strategies and product policies.
• Negotiate with suppliers or other related third parties.
• Oversee future product development.
• Manage and communicate with cross-functional teams to get things done properly and timely.

Product Marketing:

• Develop product marketing plans and event campaigns to generate product awareness and demand plan product launch.
• Liaise with MARCOM and the sales team to help promote/sell products effectively and efficiently.
• Support sales and marketing with the necessary product knowledge and technical expertise.
• Develop sales tools and sales training material.
• Supply sales with the latest research and marketing information to help them close the gap and hit the right target.
• Implement a marketing plan in conjunction with all departments.
• Drive ongoing improvement in sales and profitability.
• Customer and End-User Support.
• Manage product-related support, feedback, and inquiries from users.
• Coordinate market research to track customer and end-user feedback.
• Monitor product inventory.
• Use market feedback to inform product refinements and ongoing development.
• Perform other tasks as assigned.

CUSTOMER LIFE CYCLE MANAGEMENT

• CLM Campaign development, planning, and forecasting.
• Study, analyze, and understand customers' behavior in order to offer the right campaigns to different kinds of subscribers.
• Prepare Business Case/PDD, Product Go to Market planning & other proposals.
• Coordinate with inter-related sections to get all information/requirements in order to deliver good campaigns for the right segments.
• Coordinating with cross-functional teams on new campaigns launch such as training and after-sales service.
• Ensure the new campaign has been developed and tested properly before the launch.
• Customer lifetime management (churn prevention & longevity).
• Develop usage campaign (increase more usage by up sale & cross sale existing products and other campaigns such as reload and, lucky draw, etc.)

Job requirements

Education:

• Bachelor's degree in Marketing, Business Administration, or other related field is required.

Working Experience:

• Minimum 2 years of relevant experience.
• 1 year of working experience in customer relations will be an advantage.

Other Required Skills: 

• Good communication in English, both spoken and written.
• Good knowledge of Mobile Telecommunications will be an advantage.
• Strong communication skills, problem analysis, and solving skills.
• Strategic thinking with organizational and planning skills.
• Creative, good judgment, and attention to detail.
• Team player, stress tolerance, and customer orientation.
• Quantitative and business analysis skills.
• Knowledge of marketing principles and practices.
• Good report writing skills and presentation skills.

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