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Prepaid Proposition Specialist

October 31, 2022 | Consumer Proposition & Devices | 1 positions in Phnom Penh

Job responsibilities

REPAID PRODUCT CREATION, PERFORMANCE ANALYSIS & DEVELOPMENT

Research and Analysis:

  • Research and analyze market conditions.
  • Identify key competitor and consumer trends.
  • Articulate market requirements and opportunities.
  • Identify opportunities for new product/tariff innovation and current product/tariff enhancements.
  • Work with research regarding product/tariff development.

Product Planning and Management:

  • Determine new product/tariff specifications, packaging, and other solutions that move consumers from time to time.
  • Define the long-term strategy of the product/tariff and create a road map.
  • Prepare product documents necessary to launch a new product/tariff including Product Concept Paper, Business Case Proposal, and Product Development Document (PDD) containing product use cases to drive correct product implementation.
  • Develop pricing strategies and product policies.
  • Negotiate with suppliers or other related third parties.
  • Oversee future product development.
  • Manage and communicate with cross-functional teams to get things done properly and timely.

Product Marketing:

  • Develop product marketing plans and event campaigns to generate product awareness and demand plan product launch.
  • Liaise with MARCOM and the sales team to help promote/sell products effectively and efficiently.
  • Support sales and marketing with the necessary product knowledge and technical expertise.
  • Develop sales tools and sales training material.
  • Supply sales with the latest research and marketing information to help them close the gap and hit the right target.
  • Implement a marketing plan in conjunction with all departments.
  • Drive ongoing improvement in sales and profitability.
  • Customer and End-User Support.
  • Manage product-related support, feedback, and inquiries from users.
  • Coordinate market research to track customer and end-user feedback.
  • Monitor product inventory.
  • Use market feedback to inform product refinements and ongoing development.
  • Perform other tasks as assigned.

CUSTOMER LIFE CYCLE MANAGEMENT

  • CLM Campaign development, planning, and forecasting.
  • Study, analyze, and understand customers' behavior in order to offer the right campaigns to different kinds of subscribers.
  • Prepare Business Case/PDD, Product Go to Market planning & other proposals.
  • Coordinate with inter-related sections to get all information/requirements in order to deliver good campaigns for the right segments.
  • Coordinating with cross-functional teams on new campaigns launch such as training and after-sales service.
  • Ensure the new campaign has been developed and tested properly before the launch.
  • Customer lifetime management (churn prevention & longevity).
  • Develop usage campaign (increase more usage by up sale & cross sale existing products and other campaigns such as reload and, lucky draw, etc.)

Job requirements

Education:

  • Bachelor's degree in Marketing, Business Administration, or other related field is required.

Working Experience:

  • Minimum 2 years of relevant experience.
  • 1 year of working experience in customer relations will be an advantage.

Other Required Skills: 

  • Good communication in English, both spoken and written.
  • Good knowledge of Mobile Telecommunications will be an advantage.
  • Strong communication skills, problem analysis, and solving skills.
  • Strategic thinking with organizational and planning skills.
  • Creative, good judgment, and attention to detail.
  • Team player, stress tolerance, and customer orientation.
  • Quantitative and business analysis skills.
  • Knowledge of marketing principles and practices.
  • Good report writing skills and presentation skills.

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