Prepaid Administrator

August 23, 2019 | Programmers/Information Technology | 1 positions in Phnom Penh

Job responsibilities

• Operation, maintenance and configuration of Prepaid/Postpaid rating engines, provisioning, mediation, monitoring and diameter.
• Implement management tasks periodically to ensure the proper running of the system and to provide services normally.
• Responsible and day to day monitor the related platforms.
• To stabilize system performance and alert to management for problem solving and escalating process.
• To stabilize and prevent revenue leakage from the responsible platforms.
• Organize the first line preventive maintenance, ensuring minimal downtime and customer impact, minimal handling time of customer complaints.
• Follow-up and coordinate any escalated problems associated with the network.
• Performing acceptance of the new services and upgrading platforms.
• Customer Complain handling to ensure the customer satisfaction.
• Prepare reports on performance and technical key performance indicator.
• 24h/7days on call service and emergency onsite support.

Job requirements

• Experience in Telco Company and good understanding of relevant fields.
• More than 2 years with any of the proficient in Prepaid or Postpaid Charging/ Billing/ Mediation/ Provisioning systems
• Experience as ENGINEER in Intelligent Network, Mediation and provisioning with good knowledge in various protocols SS7, TCP/IP, SIGTRAN, Diameter, CAMEL, SMPP, MPA, ISUP
• Knowledge in SQL, Oracle, Unix/Linux
• Self-driven and able work independently
• Problem solving skills
• Good English in both spoken and written