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Prepaid Administrator

December 31, 2022 | Programmers/Information Technology | 1 positions in Phnom Penh

Job responsibilities

  • To be responsible for the operation, maintenance and configuration of Prepaid/Postpaid rating engines, provisioning, mediation, monitoring and diameter.
  • To implement management tasks periodically to ensure the proper running of the system and to provide services normally.
  • To be responsible for day to day monitoring of other related platforms.
  • To stabilize the system performance and alert to management for problem solving and escalating process.
  • To stabilize and prevent the revenue leakage from the responsible platforms.
  • To organize the first line preventive maintenance, ensuring minimal downtime and customer impact, minimal handling time of customer complaints.
  • To follow-up and coordinate any escalated problems associated with the network.
  • To oversee the performing acceptance of the new services and upgrading platforms.
  • To handle the customer complain and ensure the customer satisfaction.
  • To prepare reports on performance and technical key performance indicator.
  • 24h/7days on call service and emergency onsite support.

Job requirements

  • Bachelor's degree in Computer Science or related degree.
  • Experience as ENGINEER in Intelligent Network, Mediation, and provisioning with good knowledge in various protocols SS7, TCP/IP, SIGTRAN, Diameter, CAMEL, SMPP, MPA, ISUP
  • Knowledge of SQL, Oracle, Unix/Linux
  • Self-driven and able to work independently
  • Problem-solving skills
  • Good English in both spoken and written

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