Prepaid Administrator

August 23, 2019 | Programmers/Information Technology | 1 positions in Phnom Penh

Job responsibilities

  • Operation, maintenance and configuration of Prepaid/Postpaid rating engines, provisioning, mediation, monitoring and diameter.
  • Implement management tasks periodically to ensure the proper running of the system and to provide services normally.
  • Responsible and day to day monitor the related platforms.
  • To stabilize system performance and alert to management for problem solving and escalating process.
  • To stabilize and prevent revenue leakage from the responsible platforms.
  • Organize the first line preventive maintenance, ensuring minimal downtime and customer impact, minimal handling time of customer complaints.
  • Follow-up and coordinate any escalated problems associated with the network.
  • Performing acceptance of the new services and upgrading platforms.
  • Customer Complain handling to ensure the customer satisfaction.
  • Prepare reports on performance and technical key performance indicator.
  • 24h/7days on call service and emergency onsite support.

Job requirements

  • Experience in Telco Company and good understanding of relevant fields.
  • More than 2 years with any of the proficient in Prepaid or Postpaid Charging/ Billing/ Mediation/ Provisioning systems
  • Experience as ENGINEER in Intelligent Network, Mediation and provisioning with good knowledge in various protocols SS7, TCP/IP, SIGTRAN, Diameter, CAMEL, SMPP, MPA, ISUP
  • Knowledge in SQL, Oracle, Unix/Linux
  • Self-driven and able work independently
  • Problem solving skills
  • Good English in both spoken and written

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