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Junior CRM Administrator

June 30, 2022 | Programmers/Information Technology | 1 positions in Phnom Penh

Job responsibilities

The Junior CRM Administrator is responsible for supporting the day-to-day operations of Billing CRM.

  • Handling operational tasks such as CRM System Configuration of Inventory Management & Configuration, Dealer Management, SIM Management, Receipt Template Implementing and ETL (extract, transform & load)
  • Implementing Service Request, Integration Solution and Reporting on related systems upon request
  • Resolving day-to-day complaint related to handled systems/products/services
  • Monitoring and maintaining systems/services such as ETL, Batch Task, Pending Order
  • Resolving RATT (revenue assurance trouble ticket)
  • Preparing monthly governance report
  • Enhancing and automating the operational tasks
  • Developing and maintaining in-house Web Application
  • From time to time, this role will be assigned to additional responsibilities as deemed necessary or whenever required.

Job requirements

Education & Qualification:

  • Graduate in B. Sc Computer Science or related fields

Working Experience:

  • Good to have experience and understanding of Telecom CRM, Billing & Charging System
  • Good to have experience in MSSQL, SQL, Linux and Programming

Specific Skills:

  • Knowledge in MSSQL, SQL, Linux, Programming (PHP/Laravel is preferred)

 

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