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Incentive and Performance Management Manager

May 31, 2022 | Sales Operations | 1 positions in Phnom Penh

Job responsibilities

Sales Incentive and Compensation Manager is responsible for the design, management, implementation and continuous improvement of incentive and compensation scheme for more than 400 sales staff in Smart Axiata’s Sales Organization, both own and managed by partners sales channels, for all products and customer segments served by the company. The role is critical for delivering on monthly company performance in terms of value and quality of sales transactions.

Sales Incentive and Compensation Manager will lead end-to-end implementation process and projects initiated for improvements and revisions into the incentive scheme, including concept preparation, business impact evaluation, execution plan and effects post evaluation.

Key Accountabilities:

  • Implement process for monthly performance monitoring across channels and product lines of the company
  • Through deep understanding of business impacts and strategic directions of the company to initiate, propose and execute improvements into sales incentive and compensation scheme, which includes business evaluation of the change, communication and training on the impacted sales teams, project management on the execution and proactive post implementation monitoring and analysis
  • Active support of company business plan execution through adequate cascading to sales team through compensation and incentive scheme
  • Organise and manage monthly sales performance meeting, where to be reviewed latest performance per channel and to be proposed and agreed target and incentives for the following period
  • Cooperate with Product teams in designing the incentive scheme so to support product performance objectives
  • Cooperate actively with sales management teams for engaging them in monthly performance monitoring and management
  • Perform active monitoring on the sales incentive pay-out in cooperation with Finance team
  • Ensure accuracy and timeliness of commission payments as outlined in the plans.
  • Monitor and analyse sales performance results regularly and prepare reports to proactively assist managements in making informed decisions
  • Active in MicroStrategy and spreadsheets to gather data to calculate commission/incentive payments to sales personnel based on commission plan provisions
  • Contribute to the development and/or improvement of systems to effectively track and/or capture data in active collaboration with BI team
  • Collaborate with Analytic, Sales Operations and Sales Managers to timely resolve sales compensation issues
  • Proactively search through sales teams information about compensation schemes of other Telecom operators on the market and initiate changes when necessary
  • Administration of Sales participant data in the sales compensation system to ensure all hires, terminations and employee data changes are up to date
  • Support training to Sales teams around Compensation-related processes and program details
  • Support yearly planning process through provide calculation on commissioning budget and part of company business plan
  • Training and support sales incentive and compensation team in execution of daily tasks and team objectives
  • Carry out all other tasks, assigned by the line manager and in accordance with the employee’s qualification and responsibilities

Job requirements

Education & Qualification:

  • University degree in Finance, Economics

Working Experience:

  • Minimum 2 years of work experience within Sales and or analysis area
  • Experience in Telecom Company is desirable
  • Excellent interpersonal skills

Specific Skills:

  • Analytical skills and ability to work with large data sets
  • Ability to develop and get knowledge in a dynamic environment
  • Team player
  • Ability to work under stress and meet the deadlines
  • Proactive person with end-to-end
  • Fluent knowledge of English (Written & Verbal)
  • Proficiency with MS Office package
  • Basic leadership skills

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