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Digital Touchpoints Specialist

May 31, 2022 | Customer Service & Support, Digital Platform Management | 2 positions in Phnom Penh

Job responsibilities

In Smart Axiata, we believe in giving customer the exceptional digital experience through our world-class product, services, and customer care. Customer Experience is the core of our inspiration and design.

Our mission, as Customer Experience and Digital Touchpoints, is to implement our core values into all customer touchpoints. The job role will be an important part of our dynamic and growing team who aspire to:

  • Transform traditional customer interactions to digital/automated touchpoints
  • Implement innovative ideas to millions of Smart subscribers country wide
  • Empower users and build strong customer relationship with Smart

The role will take responsibility over:

  • Managing digital projects related to digital customer experience such as Know-your-customer (eKYC), transactional Net-Promotor Score (tNPS)
  • Working with payment service provider for online payment integration for various touchpoints
  • Working with internal stake holders to conceptualize, design, and implement eCommerce features on Digital Touchpoints such as SmartNas
  • Working closely cross-departmentally to ensure quality delivery (technical, marketing, etc.)

Job requirements

  • Bachelor’s degree in business administration, business information system, marketing or a related field is proffered.
  • Minimum 2 years working experience in the following: stakeholder management; product conceptualization and design; or digital transformation
  • Good Project management skills
  • Excellent interpersonal skills; able to establish work relationships and communicate effectively with staff, at all levels including senior management
  • Proficiency in MS Office (Word, PowerPoint, Excel) is preferred.
  • Ability to demonstrate a high level of verbal and written English
  • Excellent at producing and presenting concise presentations & reports
  • Proactive, passionate, self-confident, able to work effectively under pressure, quality-oriented
  • Experience in working collaboratively with diverse range of stakeholders at all levels including senior management and key professional staff cross-departmentally, to achieve successful outcomes

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