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Digital Touchpoints Officer

February 28, 2022 | Consumer Proposition & Devices, Digital Platform Management | 1 positions in Phnom Penh

Job responsibilities

In Smart Axiata, we believe in giving customer the exceptional digital experience through our world-class product, services, and customer care. Customer Experience is the core of our inspiration and design.

Our mission, as Customer Experience and Digital Touchpoints, is to implement our core values into all customer touchpoints. The job role will be an important part of our dynamic and growing team who aspire to:

  • Transform traditional customer interactions to digital/automated touchpoints
  • Implement innovative ideas to millions of Smart subscribers country wide
  • Empower users and build strong customer relationship with Smart

The role will take responsibility over:

  • Provide support to SmartNas self-care app developments on requirements, design, and testing.
  • Manage SmartNas operation, business support, and reporting
  • Working with marketing team on SmartNas campaign management
  • Managing analytics and reporting for SmartNas performance
  • Working closely cross-departmentally to ensure quality delivery (technical, marketing, etc.)

Job requirements

  • Bachelor’s degree in Information Technology, Management Information System, Business Information System or a related field is preferred.
  • Experience in the following is preferred: product conceptualization and design
  • Project management experience is preferred.
  • Good interpersonal skills; able to establish work relationships and communicate effectively with staff, at all levels including senior management
  • Proficiency in MS Office (Word, PowerPoint, Excel) is preferred.
  • Ability to demonstrate a high level of verbal and written English
  • Good at producing and presenting concise presentations & reports
  • Proactive, passionate, self-confident, able to work effectively under pressure, quality-oriented
  • Able to work collaboratively with diverse range of stakeholders at all levels including senior management and key professional staff cross-departmentally, to achieve successful outcomes

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