Smart Nas app


Take control with SmartNas!
Download the app!


Digital Product Specialist

March 31, 2023 | Digital Platform Management, Digital Transformation, Project Management | 1 positions in Phnom Penh

Job responsibilities

The Digital Digital Product Specialist plans, manages, and leads the development of all Smart Axiata digital touchpoints to ensure the customer satisfactorily interacts with Smart throughout their whole customer journey from awareness engagement, purchase, and feedback.

  • Manage development roadmap for digital touchpoints including SmartNas self-care app, SmartVIP, Chatbot and IVR to ensure effective and efficient development work
  • Analyse customer needs and business needs in order to create right products for the customer and business
  • Strategize, plan, and monitor marketing campaigns for SmartNas, SmartVIP, and chatbot to improve customer awareness and engagement with Smart digital touchpoints
  • Communicate with key stakeholders to align on expectation, business direction and feedback
  • Collaborate with departments and external vendors to ensure effective and efficient development and quality delivery
  • Oversee business collaboration with partners and drive business opportunities for SmartVIP, to grow the SmartVIP business
  • Establish and monitor touchpoints KPI to ensure performance growth
  • Prepare monthly reports for all touchpoints to update to management and Axiata group
  • Collaborate with Axiata Group and other OpCos to work toward improving Smart Axiata Digital Maturity Index
  • Provide coaching and training to digital touchpoints team members for personal and capacity development.

Job requirements

  • Bachelor Degree in Business Administration, Information System, Information Technology is preferred
  • Minimum 1-2 years work experience in a product/ marketing/ digital services/ transformation role in telecommunications or a similar environment
  • Experience of working collaboratively with diverse range of stakeholders at all levels including senior management and key professional staff cross-departmentally, in order to achieve successful outcomes
  • Experience in the following is preferred: digital transformation; product conceptualisation and design; or marketing
  • Excellent at producing and presenting concise presentations & reports
  • Proactive, passionate, self-confident, able to work effectively under pressure, quality-oriented
  • Project management skills.

Note: By submitting your CV to our career portal, you have read carefully and agreed to the terms & conditions of our Privacy Notice for Candidates here.

In the same region

Cyber Security Administrator, Governance Driver Learning & Development Manager Senior Revenue Assurance Specialist Risk Management & Compliance Specialist Senior Information Security Governance & Risk Specialist Digital Markeing Specialist Marketing Specialist Procurement Specialist Senior Business Analyst Head of Corporate Finance Asset Management Officer (Fixed Asset) B2B Transport Network Engineer B2B Cloud Engineer Network Infrastructure Manager Quality of Service Manager SOC Team Leader SOC B2B Engineer FBB FWBB Operations Engineer FBB Rollout Manager Legal Executive Analytics Intern Customer Lifecycle Management Officer Regulatory & Government Affairs Specialist Sales Representative SME Sales Manager Digital Touchpoints Specialist Front Office Agent Intern Prepaid Administrator Senior API Specialist Senior Transmission Backbone Field Ops Engineer Gaming and VAS Product Manager Data Scientist Senior Data Analyst Application Developer – Technical Business Analyst Junior Application Developer – Technical Business Analyst RAN Field O&M Regional Manager NSS Core O&M Engineer Senior Customer Life-Cycle Management Specialist Retail Support Officer Digital Product Specialist Contact Center Agent Intern Corporate Affairs Intern Database Administrator Senior Customer Lifecycle Management Specialist Asset Accounting Intern Sales Operations Executive Lead – Data Analyst Cyber Security Administrator, Assurance & Vulnerability Management Enterprise Solutions Product Manager Junior Data Analyst Application Developer – Backend Junior IT Support Administrator Planning & Demand Management Specialist Junior Application Developer – Backend

Be the next Smart Hero

Job Application

Files must be less than 2 MB.
Allowed file types: rtf, pdf, doc, docx, odt.

Top up with:

Top up Top up