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Contact Center Team Leader (Morning Shift)

May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

Supervisor call center agents to maintain workflow, monitoring staff performance and coaching them to deliver quality customer service for our subscribers.

  • Online/offline support
  • Respond to customer inquiries
  • Handle and resolve customer complaints
  • Follow up subscriber complaint
  • Provide product training and service information to agent
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Complete required reports required by supervisors
  • Backup all supervisor job bases on the assignment of management
  • Monitor agent to maintain service level within target

Job requirements

  • Bachelor degree in any discipline
  • High motivation and ability to work independent
  • at least 1 year of customer service experience
  • Strong computer skills (Microsoft office) especially Ms Excel
  • Good communication with all related departments
  • Fluently in English and Khmer and other language is an advantage
  • Eligible for overtime allowance
  • Working hour: 6 am-2pm

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