Contact Center Team Leader (Morning Shift)
Contact Center Team Leader (Morning Shift)
May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh
Job responsibilities
Supervisor call center agents to maintain workflow, monitoring staff performance and coaching them to deliver quality customer service for our subscribers.
- Online/offline support
- Respond to customer inquiries
- Handle and resolve customer complaints
- Follow up subscriber complaint
- Provide product training and service information to agent
- Identify and escalate priority issues
- Route calls to appropriate resource
- Complete required reports required by supervisors
- Backup all supervisor job bases on the assignment of management
- Monitor agent to maintain service level within target
Job requirements
- Bachelor degree in any discipline
- High motivation and ability to work independent
- at least 1 year of customer service experience
- Strong computer skills (Microsoft office) especially Ms Excel
- Good communication with all related departments
- Fluently in English and Khmer and other language is an advantage
- Eligible for overtime allowance
- Working hour: 6 am-2pm
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