Contact Center Agent Intern

July 5, 2019 | Customer Service & Support | 15 positions in Phnom Penh

Job responsibilities

  • Answer call professionally and follow up subscriber complaint
  • Respond to customer inquiries
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues and route calls to appropriate sources
  • Complete a required report in system/send to Team Leader/Supervisor.

 

Job requirements

  • Bachelor’s degree (still studying or graduated)
  • Good computer and communication skills
  • Good Khmer written and spoken, Good English written
  • Working time :
  • Shift A: 6:00am-14:00pm
  • Shift B: 14:00pm-22:00pm
  • Shift B1: 15:00pm-23:00pm
  • Shift C: 22:00pm-06:000am
  • Working day is six days per week
  • One day off per week is rotated
  • Required to work on public holiday with holiday bonus
  • ***If once candidate is selected, 1 week on-the-job training will be provided
  • After 6 months, good performers will be promoted to agents
  • After 1 year of service, good performers can apply for team leader positions

 

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