Contact Center Agent Intern

March 31, 2023 | Customer Service & Support | 15 positions in Phnom Penh

Job responsibilities

• Answer calls professionally and follows up on subscribers' complaints.
• Respond to customer inquiries.
• Handle and resolve customers' complaints.
• Provide customers with product and service information.
• Identify and escalate priority issues and route calls to appropriate sources.
• Complete a required report in the system/send it to Team Leader/Supervisor.

Job requirements

• Minimum high school diploma or undergraduate of bachelor’s degree.
• Be able to use computer skills.
• Be able to speak and write English.
• Highly committed, honest, and flexible.

Working Conditions:

Working time:

Shift A               (6:00 am - 02:00 pm)

Shift A1             (7:00 am - 3:00 pm)

Shift B1             (3:00 pm - 11:00 pm)

Shift B2             (5:30pm - 09:30pm)

Number of working days: 6 days/week (one day off / week is rotated)

Work on public holidays with a holiday bonus

Training benefits:

One full week of on-the-job training will be provided.

Development opportunity:

After 6 months of service, good performers will have an opportunity to be promoted to permanent employees subject to their actual performance.

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