Contact Center Agent (Chinese Speaking)

October 31, 2020 | Customer Service & Support | 4 positions in Phnom Penh

Job responsibilities

• Answer call professionally and follow up subscriber complaint
• Respond to customer inquiries
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues and route calls to appropriate sources
• Complete a required report in system/send to Team Leader/Supervisor.

Job requirements

• Bachelor’s degree (still studying or graduated)
• Good computer and communication skills
• Good Khmer and Chinese both spoken and written
• Working time :
• Shift A: 6:00am-14:00pm
• Shift B: 14:00pm-22:00pm
• Shift B1:15:00pm-23:00pm
• Shift C: 22:00m-06:00am
• Working day is six days per week
• One day off per week is rotated
• Required to work on public holiday with holiday bonus
• ***If once candidate is selected, 1 week on-the-job training will be provided