Senior Customer Life-Cycle Management Specialist

March 31, 2023 | Customer Lifecycle Managment, Product Development | 1 positions in Phnom Penh

Job responsibilities

Get to know our CLM team

The CVM team is the revenue growth engine for Smart Axiata, housed within marketing. The nature of the work is inter-disciplinary, a combination of understanding advanced analytics, customer segmentation, marketing strategy and company’s positioning.

Get to know the role

The role is a balance of using data analysis to gain actionable insights (customer segmentation, churn analysis, incentive optimization) and working cross functionally to drive campaigns execution.

Your key responsibilities

• Responsible for the overall journey for the customer base with a focus on products upselling, cross selling and usage stretch with the objective of driving revenue growth
• Cultivate strong collaboration with relevant stakeholders to;
  • Communicate marketing business requirements to relevant technical team where additional channel / data point integrations are needed
  • Scope statistical analyses / predictive models to identify behaviors that are highly correlated to potential churners with relevant team
• Manage campaigns execution using relevant software i.e end-to-end
• Monitor & track campaign performance to ensure campaign effectiveness
• Iteratively design, test and refine campaigns effectiveness via post launch diagnosis
• Communicate insights, concepts and campaign designs to influence senior stakeholders

Job requirements

Qualification

• Bachelor’s degree in Marketing, Business, Economics, Analytics, or relevant fields
• A Master’s degree / MBA is a plus
• Minimum of >4 years of relevant work experience in marketing, strategic marketing or telco-related domain
• Highly analytical with a passion of translating customers’ insights to impact via personalized campaigns offer
• Strong business sense and ability to articulate complex analyses to a wide range of audiences, and translate these to actionable business insights via campaigns
• Strong ownership to lead end-to-end project management
• Abilities in planning, prioritizing, and organizing work effectively within a team

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