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CLM Officer

July 31, 2022 | Customer Service & Support, Database/Data Engineering/Data Analytics, Marketing Communications | 1 positions in Phnom Penh

Job responsibilities

The CLM team is the revenue growth engine for Smart Axiata, housed within marketing. The nature of the work is inter-disciplinary, a combination of understanding advanced analytics, customer segmentation, marketing strategy, and the company’s positioning.

The role is a balance of using data analysis to gain actionable insights (customer segmentation, churn analysis, incentive optimization) and working cross-functionally to drive campaign execution.

  • Daily business operations
  • Customer data analysis & reporting
  • Pre-define system configuration & campaign launch
  • Coordinating with other terms for launch, customer issue, etc.

Job requirements

Education & Qualification:

  • Bachelor’s Degree in Marketing, Business, Finance, Analytics or other relevant field is required.

Working Experience:

  • Fresh graduates with a minimum of 1 year of working experience.

Specific Skills:

  • Abilities to plan, manage, execute, and coordinate with other teams
  • Data analysis & Analytical mindset
  • Excel & PPT working
  • Ready to take challenges to get things done.
  • Good communication in English & Khmer, both written and spoken.
  • Proficiency in computer skills, MS. Office, Email, Internet, etc.

 

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