Senior Contact Center Agent

December 27, 2019 | Customer Service & Support | 3 positions in Phnom Penh

Job responsibilities

To provide support via Smart’s chat channels, including live chat on website, as well as through Oun Smart robot. The agents will ensure a professional and informative experience for customers

• Handle live chat and Oun Smart chat with subscribers in a professional and fluent way in English language
• Respond quickly and accurately to customers via chat
• Provide customers with Smart product and service information
• Handle and resolve customer complaints and escalate complaint tickets to relevant teams to be solved
• Must learn and be familiar with all Smart products and services

Job requirements

• Bachelor’s degree (still studying or graduated)
• Strong written and spoken English
• Quick and accurate typing skills
• Good computer and communication skills
• Creative and outgoing
• Working day is six days per week
• Working hour (depending upon chosen shift):
• Shift A: 6:00 AM – 2:00 PM
• Shift B: 2:00 PM – 10:00 PM
• Oun Smart: 9:00 AM – 5:00 PM on Mon - Sat; 8 AM – 4 PM on Sunday/PH
• One day off per week is rotated
• Required to work on public holiday with holiday bonus
• ***If once candidate is selected, 1 week on-the-job training will be provided