Smart Nas app


Take control with SmartNas!
Download the app!


Senior Contact Center Agent

May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

To provide support via Smart’s chat channels, including live chat on website, as well as through Oun Smart robot. The agents will ensure a professional and informative experience for customers

  • Handle live chat and Oun Smart chat with subscribers in a professional and fluent way in English language
  • Respond quickly and accurately to customers via chat
  • Provide customers with Smart product and service information
  • Handle and resolve customer complaints and escalate complaint tickets to relevant teams to be solved
  • Must learn and be familiar with all Smart products and services


Job requirements

  • Bachelor’s degree (still studying or graduated)
  • Strong written and spoken English
  • Quick and accurate typing skills
  • Good computer and communication skills
  • Creative and outgoing
  • Working day is six days per week
  • Working hour (depending upon chosen shift):
  • Shift A: 6:00 AM – 2:00 PM
  • Shift B: 2:00 PM – 10:00 PM
  •  8 AM – 4 PM on Sunday/PH
  • One day off per week is rotated
  • Required to work on public holiday with holiday bonus
  • Once candidate is selected, 1 week on-the-job training will be provided

Note: By submitting your CV to our career portal, you have read carefully and agreed to the terms & conditions of our Privacy Notice for Candidates here.

In the same region

Credit Control Officer CLM Intern Application Developer – Product Configurator Senior Application Developer – Technical Business Analyst UI/UX Designer Application Developer – Backend Junior Application Developer – Backend Application Developer – Technical Business Analyst Head of Talent and Organizational Development Head of Talent Acquisition Field Sales Supervisor Junior CRM Administrator Events Specialist Application Developer – Backend Developer for Chatbot & Generic Tasks Junior Radio Network Planning & Optimization Engineer Senior Network Infrastructure Engineer Marketing Specialist-ATL Senior Marketing Specialist Senior Customer Service Training Officer Quality Assurance Supervisor Legal Executive Business Process Analyst Fraud Management Specialist Sales Operations Executive Modern Trade Executive Senior Data Analyst Senior General Ledger & Bank Reconciliation Specialist CSR & Sustainability Specialist Talent Acquisition Specialist Field Ops Transmission Manager Prepaid Proposition Specialist Junior IT Support Administrator Risk Management & Compliance Officer Data Engineering Manager Incentive and Performance Management Manager Postpaid Proposition Manager Contact Center Agent Intern Prepaid Administrator Head of Corporate Affairs Marketing Specialist Head of Internal Audit Senior Data Engineer SOC Engineer (NOC) Technical Support Technician Fiber Technician Senior Key Account Executive Digital Touchpoints Specialist Front Office Agent Intern VAS Product Manager Network Software Engineer Network Operations Engineer Senior API Specialist Network Rollout Engineer Key Account Executive Contact Center Team Leader (Morning Shift) Transmission Backbone Field Ops Engineer Application Developer Senior Business Development Specialist Enterprise Solutions Product Manager Business Process Analyst Field Ops Technician Senior Contact Center Agent Field Operations Regional Manager Field Sales Officer RAN Field O&M Regional Manager

Be the next Smart Hero

Job Application

Files must be less than 2 MB.
Allowed file types: rtf, pdf, doc, docx, odt.

Top up with:

Top up Top up