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Senior Contact Center Agent

May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

To provide support via Smart’s chat channels, including live chat on website, as well as through Oun Smart robot. The agents will ensure a professional and informative experience for customers

  • Handle live chat and Oun Smart chat with subscribers in a professional and fluent way in English language
  • Respond quickly and accurately to customers via chat
  • Provide customers with Smart product and service information
  • Handle and resolve customer complaints and escalate complaint tickets to relevant teams to be solved
  • Must learn and be familiar with all Smart products and services


Job requirements

  • Bachelor’s degree (still studying or graduated)
  • Strong written and spoken English
  • Quick and accurate typing skills
  • Good computer and communication skills
  • Creative and outgoing
  • Working day is six days per week
  • Working hour (depending upon chosen shift):
  • Shift A: 6:00 AM – 2:00 PM
  • Shift B: 2:00 PM – 10:00 PM
  •  8 AM – 4 PM on Sunday/PH
  • One day off per week is rotated
  • Required to work on public holiday with holiday bonus
  • Once candidate is selected, 1 week on-the-job training will be provided

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