Senior Contact Center Agent
Senior Contact Center Agent
May 31, 2022 | Customer Service & Support | 1 positions in Phnom Penh
Job responsibilities
To provide support via Smart’s chat channels, including live chat on website, as well as through Oun Smart robot. The agents will ensure a professional and informative experience for customers
- Handle live chat and Oun Smart chat with subscribers in a professional and fluent way in English language
- Respond quickly and accurately to customers via chat
- Provide customers with Smart product and service information
- Handle and resolve customer complaints and escalate complaint tickets to relevant teams to be solved
- Must learn and be familiar with all Smart products and services
Job requirements
- Bachelor’s degree (still studying or graduated)
- Strong written and spoken English
- Quick and accurate typing skills
- Good computer and communication skills
- Creative and outgoing
- Working day is six days per week
- Working hour (depending upon chosen shift):
- Shift A: 6:00 AM – 2:00 PM
- Shift B: 2:00 PM – 10:00 PM
- 8 AM – 4 PM on Sunday/PH
- One day off per week is rotated
- Required to work on public holiday with holiday bonus
- Once candidate is selected, 1 week on-the-job training will be provided
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