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Business Process Analyst

June 30, 2021 | Digital Transformation | 1 positions in Phnom Penh

Job responsibilities

The Business Process Analyst is responsible for analyzing and modeling existing business processes. The goal of business process analysis is to understand and document current business procedures and identify areas for improvement

  • Create user stories and process flows.
  • Perform AS-IS/TO-BE analysis and solution on business needs.
  • Review internal and external workflows within business functions to design and document.
  • Recommend strategies for the resolution of issues and provide direction and support to the project team.
  • Participate in project team meetings when necessary to address critical issues and advice.
  • Act as transformative change leadership, promote transformation changes and digital mindset.
  • Any other tasks as assigned by the supervisor.

Job requirements


  • Bachelor's Degree or MA's Degree in Business Administration, or other related field is required.

Working Experience: 

  • Minimum 3 to 5 years in Business Process Design and Business Impact Assessment (preferably in the Telecom industry).
  • Relevant experiences include Business Domain of CRM/Billing, Customer Experience, and Project Management Office.

Other required skills:

  • Must have a quality-oriented mindset.
  • Able to work under pressure & Must be proactive, energetic, self-confident & patient.
  • Excellent communication, integration, and organizational skills for interaction with peers, external personnel, and senior leaders.
  • Deep knowledge of Business Process Design, with exposure involved in Detailed Business Process Design and implementation
  • Strong skills in Business Process Improvement and process design (Eg: Lean/ Six Sigma), Business consulting, project implementation, workshop facilitation, and system testing.
  • Able to manage multi-tasks and deadlines.
  • Highly organized and strong analytical skills.

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