Smart Nas app


Take control with SmartNas!
Download the app!


Back Office Support Officer

August 10, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

In Back Office, our aim is to provide timely and efficient processing of escalated customer complaints, corporate sales support, police check support, dealer support and internal HR team support.

  • Activate SIM card or change SIM card was requested by corporate sale team.
  • Increase/Decrease credit limited was requested by corporate sale team.
  • Add service and remove service was requested by corporate sale team.
  • Change tariff plans between postpaid and prepaid.
  • Block number or Unblock number and Delay payment.
  • Change Company’s information / bill address & Print call detail.
  • Assist and support front office and call center agent in their day to day operations.

Job requirements

  • BA degree in Business Administration/ Human Resource Management or any related field
  • Highly motivated and can work independently
  • Strong computer skills (Microsoft office)
  • Be honest, open minded, reliable, self-motivated, and have good communication skills
  • Team Work
  • High Commitment
  • Good in English and Khmer, both written and spoken


Note: By submitting your CV to our career portal, you have read carefully and agreed to the terms & conditions of our Privacy Notice for Candidates here.

In the same region

Application Development – Android Corporate Communications Specialist Junior Roaming & Interconnect Administrator Back Office Support Officer Trade Marketing and Event Sales Executive Trade Marketing & Event Sales Supervisor Network Rollout Engineer Senior API Specialist Sales Operations Executive Legal Intern Logistics Officer Marketing Specialist Senior Business Analyst Head of Talent and Organizational Development Radio Network Planning & Optimization Engineer Senior Data Engineer Incentive and Performance Management Specialist Risk Management & Compliance Officer Head of Talent Acquisition Head of Corporate Affairs Head of Internal Audit Application Developer – Product Configurator Application Developer – Backend Credit Control Officer UI/UX Designer Application Developer – Chatbot & Generic Tasks Fraud Management Specialist HR Operations Officer Junior Application Developer – Backend Data Engineering Manager CLM Officer Senior Business Development Specialist Application Developer – Technical Business Analyst Junior Radio Network Planning & Optimization Engineer Risk Management & Compliance Specialist Modern Trade Executive Logistics Specialist RAN Field O&M Regional Manager Talent Acquisition Officer Senior General Ledger & Bank Reconciliation Specialist Prepaid Proposition Specialist Enterprise Solutions Product Manager Senior Application Developer – Technical Business Analyst Business Process Analyst Field Ops Transmission Manager Senior Network Infrastructure Engineer VAS Product Manager SOC Engineer (NOC) CLM Intern Field Sales Supervisor Junior CRM Administrator Events Specialist Marketing Specialist-ATL Senior Marketing Specialist Senior Customer Service Training Officer Quality Assurance Supervisor Legal Executive Business Process Analyst CSR & Sustainability Specialist Postpaid Proposition Manager Contact Center Agent Intern Prepaid Administrator Senior Key Account Executive Digital Touchpoints Specialist Front Office Agent Intern Network Software Engineer Network Operations Engineer Key Account Executive Contact Center Team Leader (Morning Shift) Transmission Backbone Field Ops Engineer Application Developer Field Ops Technician Senior Contact Center Agent Field Operations Regional Manager Field Sales Officer

Be the next Smart Hero

Job Application

Files must be less than 2 MB.
Allowed file types: rtf, pdf, doc, docx, odt.

Top up with:

Top up Top up