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Back Office Support Officer

August 10, 2022 | Customer Service & Support | 1 positions in Phnom Penh

Job responsibilities

In Back Office, our aim is to provide timely and efficient processing of escalated customer complaints, corporate sales support, police check support, dealer support and internal HR team support.

  • Activate SIM card or change SIM card was requested by corporate sale team.
  • Increase/Decrease credit limited was requested by corporate sale team.
  • Add service and remove service was requested by corporate sale team.
  • Change tariff plans between postpaid and prepaid.
  • Block number or Unblock number and Delay payment.
  • Change Company’s information / bill address & Print call detail.
  • Assist and support front office and call center agent in their day to day operations.

Job requirements

  • BA degree in Business Administration/ Human Resource Management or any related field
  • Highly motivated and can work independently
  • Strong computer skills (Microsoft office)
  • Be honest, open minded, reliable, self-motivated, and have good communication skills
  • Team Work
  • High Commitment
  • Good in English and Khmer, both written and spoken

 

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